Re: How do you handle missing information? People seem to "forget" to enter informati
We're a medical device manufacturer and this is an issue for us because we must assure all paperwork is completed properly before releasing a product. We did the following (all mentioned in previous posts) and it worked:
1. We reviewed our paperwork and found unnecessary redundancies- we revised the paperwork.
2. Where we were using automated data systems (validated, or course), we made sure all entries were required fields. The page couldn't be saved in the system unless all required data was entered/signed.
3. We set an expectation of completion for written paperwork. We then held meetings to outline our simplification and elimination of non-value adding work. We let people know that accurate completion of paperwork is just as important a job function as being on time to the job. After that, incomplete paperwork was returned to the supervisor who would counsel folks about missing information and record incidents. If a certain number of incidents occur, this results in a written observation, and discipline progressively follows from there.
It worked great and since we were careful to work out the problems first and then explain the process, there was hardly any grumbling about things.
We're a medical device manufacturer and this is an issue for us because we must assure all paperwork is completed properly before releasing a product. We did the following (all mentioned in previous posts) and it worked:
1. We reviewed our paperwork and found unnecessary redundancies- we revised the paperwork.
2. Where we were using automated data systems (validated, or course), we made sure all entries were required fields. The page couldn't be saved in the system unless all required data was entered/signed.
3. We set an expectation of completion for written paperwork. We then held meetings to outline our simplification and elimination of non-value adding work. We let people know that accurate completion of paperwork is just as important a job function as being on time to the job. After that, incomplete paperwork was returned to the supervisor who would counsel folks about missing information and record incidents. If a certain number of incidents occur, this results in a written observation, and discipline progressively follows from there.
It worked great and since we were careful to work out the problems first and then explain the process, there was hardly any grumbling about things.


I may change the form were it has just a name at the top, ugh then if some one else takes over that could be another issue, unless i leave enough room so the person can state where they took over building the part.
