SBS - The Best Value in QMS software

How do you measure whether a QMS is good or bad?

B

berseak

#1
Top Management said our QMS not good.

My Question is how do you measure QMS is good or bad.
Good = Without CAR
Bad = Many CAR


Who know this pls lets me know.

Thanks
 
Elsmar Forum Sponsor
J

JaneB

#2
Re: ็How do you know about system (Good or Bad)

Top Management said our QMS not good.

My Question is how do you measure QMS is good or bad.
Good = Without CAR
Bad = Many CAR
CARs? No, no and no again. :nope:

You definitely don't assess whether a QMS is 'good' or 'not good' based on the presence or absence of CARs, nor on the numbers of them. You could have a very effective QMS with quite a few CARs, or a very ineffective QMS with none. Or the other way around.

The Standard itself does not use these terms (good/not good) anywhere! It does talk about 'meeting requirements' (are you?), enhancing customer satisfaction (are you?) and consistently delivering products/services (are you?). It does use terms such as efficient (are you?) and effective (are you?)

May I suggest you spend a bit of time thinking particularly about sections 5 (all the management responsibility stuff) and 8 (all the stuff about measuring, analysing and improving)? Because there's a lot of information there to help.

A QMS is supposed to deliver to whatever quality policy and measurable quality objectives have been set up - section 5. The system needs to decide what data/metrics it will use to assess its processes and its products/services, collect, analyse it (section 7) and use that information to review performance, and then do something about it if action is needed.

Is your system doing that?

What is your policy? Is it suitable?
What are the quality objectives? Do they align with the policy? Are they suitable? Are they being used?

Top Management owns the QMS (or should) and has ultimate responsibility for it. If they're not happy, then I'd agree with them it's 'not good'. So if Top Management is saying the system is 'not good', what specifically is 'not good' about it? What are they telling you? What words or phrases are they using? What examples are they giving?
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#3
Top Management said our QMS not good.

My Question is how do you measure QMS is good or bad.
Good = Without CAR
Bad = Many CAR


Who know this pls lets me know.

Thanks
It is very simple. Are customers happy, no product recalls and your company profitable? If so, you probably have a good QMS.
 

Randy

Super Moderator
#4
Effective QMS? As easy as it come...Is the QMS achieving the planned results? The answer is either YES or NO

We now know about competence of management:sarcasm:
 

Richard Regalado

Trusted Information Resource
#6
Many CARs = good QMS
QMS without CAR's mean that the nonconformities are not documented.
Not 100% true.

I've seen organizations with 100s of CARS (from internal audits) with 90% highlighting trivial mistakes for Clauses 4.2.3 and 4.2.4 - work instructions not displayed, no signature on a purchase request form for stationery, inconsistent type of font, etc etc. Whilst more important NCs such as inaction on non-meeting of a planned arrangement and deteriorated client property escaped the auditor's probing eyes.
 

qusys

Trusted Information Resource
#7
Top Management said our QMS not good.

My Question is how do you measure QMS is good or bad.
Good = Without CAR
Bad = Many CAR


Who know this pls lets me know.

Thanks
Which are the data that top mgmt analyzed to get this outcome?
Was it an output of mgmt review according to the input required or only sensations?
CAR is not the ultimate measure as other expert covers already said.
For example, if you are ISO 9001 or other standard certified, you can have assessment of third party auditors that check the QMS. This could be another index.
Again, customer audits and theri rating for your QMS and product you provided.
If you gain market quote, this means that your QMS is ok.
There are many evidence to check.
Quality policy and quality goal are helpful for this.:bigwave:
 

somashekar

Staff member
Super Moderator
#8
When you say measure, it must have a unit like volt, meter, second, pound, dollar .... but sorry, there is now any QMS measure that is known off.
Reason: Good QMS need not be the same for you and me unlike a volt or a meter or ....
So I say get away from QMS measure, and look at the improvements in several performances, objectives, customer satisfaction, profits, employee satisfaction, product performance, field rejections, waste / scrap reduction, ...,
You can see the pulse of your QMS
It is very simple. Are customers happy, no product recalls and your company profitable? If so, you probably have a good QMS.
Read this again what Sidney said ~~~
 
S

samsung

#10
If the QMS enables the organization to fulfill the needs and expectations of all the interested parties (aka stakeholders), then it's certainly an effective and good QMS yet, as Jane has said, it depends on what matrices are used by the management to gauge the performance level.
 
Thread starter Similar threads Forum Replies Date
K 10 parts, 4 operators, 3 replications and each part has 3 location to measure. Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 4
A How to measure the performance of ISMS? IEC 27001 - Information Security Management Systems (ISMS) 3
M How to measure a plastic cap General Measurement Device and Calibration Topics 19
C First Article Inspections - 'how to measure' General Measurement Device and Calibration Topics 11
lanley liao Question regarding the calibration of monitoring and measure equipment. Oil and Gas Industry Standards and Regulations 3
J Should a Class 1 medical device with an option to measure body weight be considered Class 1m? EU Medical Device Regulations 0
M Gage R&R and right way to measure Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 16
P How to measure DPPM in Chemical batch manufacturing Quality Tools, Improvement and Analysis 1
silentmonkey How to measure severity if my product is designed for emergency use and failure would result in death? ISO 14971 - Medical Device Risk Management 9
A Looking for a third party to calibrate our measure equipment - South Carolina General Measurement Device and Calibration Topics 6
J Validity / outcomes measure for custom made medical device ISO 13485:2016 - Medical Device Quality Management Systems 2
D Performance specification as a Risk Control Measure, EN 14971 ISO 14971 - Medical Device Risk Management 7
J KPIs or Metrics to Measure a New Complaint Handling Process 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 9
D Torque fractional unit of measure; cN-m or N-cm? General Measurement Device and Calibration Topics 2
qualprod ISO 9001 5.1.1 - How to measure System effectiveness ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
J How to measure a Critical Characteristic that is a Basic Dimension Misc. Quality Assurance and Business Systems Related Topics 6
I Can we use pin gauges to measure an accurate Cpk ? Capability, Accuracy and Stability - Processes, Machines, etc. 9
qualprod Best criteria to measure Corrective Action effectiveness - Poor Maintenance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
1 How to measure straightness on a HEX Long Bar Manufacturing and Related Processes 7
Ron Rompen Measurement Method Challenge - Measure feature #91 Inspection, Prints (Drawings), Testing, Sampling and Related Topics 9
G Measure 3 times, for calibration report? Customer Owned Reference Standard General Measurement Device and Calibration Topics 4
M Informational The ANSM decides, as a precautionary measure, to withdraw from the market macrotextured breast implants and breast implants with polyurethane-coated s Medical Device and FDA Regulations and Standards News 0
M Informational Health Canada advises Allergan of its intent to suspend its licences for Biocell breast implants as a precautionary measure Medical Device and FDA Regulations and Standards News 0
U SI 13 - Not Every Process Requires an Efficiency Measure IATF 16949 - Automotive Quality Systems Standard 1
P NPR Metric - What if Customer has relaxed measure? TL 9000 Telecommunications Standard and QuEST 1
T Tape Measure, the right device for 2 or 3 decimals accuracy on prints General Measurement Device and Calibration Topics 8
M How do we document and measure a service we do not provide? IATF 16949 - Automotive Quality Systems Standard 1
M For a Type 1 Gage R&R I want to use 1 unit and measure it 30 times Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
M How to Measure Paper considering Variation and Humidity General Measurement Device and Calibration Topics 10
rob73 Advice/recommendations for equipment to measure a soft pvc tube - Optical Measuring? General Measurement Device and Calibration Topics 4
R Height gauge to measure short hard to access heights General Measurement Device and Calibration Topics 3
D Proper Tool to Measure Wall Thickness (ISO 3611 - Micrometers) Manufacturing and Related Processes 7
S Quality Measure for Engineering Services Misc. Quality Assurance and Business Systems Related Topics 1
A What are methods and tools to measure Workload analysis ? Human Factors and Ergonomics in Engineering 1
M How do I measure variation in my process ? Capability, Accuracy and Stability - Processes, Machines, etc. 3
J How to measure process quality? Is DPPM the correct metric? Capability, Accuracy and Stability - Processes, Machines, etc. 5
M Micrometer Anvil Placement to measure the diameter of Steel Wires Measurement Uncertainty (MU) 6
S Where to Get SPC Training to Measure our Processes? Training - Internal, External, Online and Distance Learning 12
M A question on Measurement System Analysis - Stability to measure got Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 2
Jim Wynne Measure Twice, Cut Once: The French Railroad Snafu World News 18
S Measure water activity for fresh raw chicken meat and giblets Food Safety - ISO 22000, HACCP (21 CFR 120) 1
O Metrology Devices to Measure the Basic Dimensions of Plastic Specimens General Measurement Device and Calibration Topics 6
L How to Measure Paint Thickness for an Enclosure Manufacturing and Related Processes 5
C Chamfer Measurements - Do you measure the height and width or the hypotenuse? Manufacturing and Related Processes 15
R Repeatability in MSA - Is repeatability a measure of Location Error Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 2
E How can I measure three true positions? GD&T basic question General Measurement Device and Calibration Topics 5
V How to use a Calibration Certificate in Uncertainty Calculation for a Test Measure Measurement Uncertainty (MU) 13
R How do companies measure QC Productivity? Quality Manager and Management Related Issues 3
V How to measure radius without radius gages APQP and PPAP 4
A Device to measure "Straightness & Deformation" of a metal that's under water Manufacturing and Related Processes 4

Similar threads

Top Bottom