How do you perform a GR&R for system software generated values?

E

Elbarax

#1
Good Day!

I would like to ask how do you perform a GR&R for system generated values. Say, in a call center, the Handling Time for 1 call is timed by the system. The question is, is it ok to trust the system that when it says 2 minutes its really 2 minutes?

If we will perform GR&R for this, how do we go about it? Its not like in manufacturing where we have a standard gauge.

Appreciate your replies :)
 
Elsmar Forum Sponsor

Bev D

Heretical Statistician
Staff member
Super Moderator
#2
Re: How do you perform a GR&R for system generated values?

For these types of measures a traditional repeatability study is inappropriate. however a measurement system analysis is.

you can check the software to see how it 'measures': what is the start signal, what is the stop signal? is it the correct definition? is it actually correct? if you measure the time does it match the system time? (this is liek calibration) is there work that is not included? does the time that is measured reflect the actual Problem you are working on?

I do this for inventory counts in ERP systems, on-time delivery measures, all cycle time measures, etc. I never accept that the system is correct. it may result in the same values each time, but that doesn't mean it is correct.
 
Last edited:
E

Elbarax

#3
Re: How do you perform a GR&R for system generated values?

Gee thanks for that insight! I was wondering how can I apply the traditional GR&R for systems. So do I sample out say 5 calls per hour for the next 8 hours and validate the actual time?
 

Bev D

Heretical Statistician
Staff member
Super Moderator
#4
Re: How do you perform a GR&R for system generated values?

not sure you will need that many, but its good to get a diverse set: some short, some long, some during long hold times, or other times that will stress the system.
 
E

Elbarax

#5
Re: How do you perform a GR&R for system generated values?

oh ok now its Crystal! Thank you very much!
 
Thread starter Similar threads Forum Replies Date
M MDR requires the NB to perform "tests in order to check that the quality management system" EU Medical Device Regulations 3
J How do you perform a S3 Stability Study for a Non-Replicable Measurement System Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 1
M Vision System - Camera vs. Sensor to perform 100% EOL Inspection Quality Tools, Improvement and Analysis 2
Y How do you Perform Internal Audit on your Internal Auditing System? Internal Auditing 18
M Torque wrenches and drivers - How to perform MSA (measurement system analysis) Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 9
G Should I perform Gage R&R only at the beginning of a new project? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 6
F Who can sit in/perform an API audit? Oil and Gas Industry Standards and Regulations 2
V Supplier wants to perform pre-qualifications prior to every run instead of locking in parameters. Supplier Quality Assurance and other Supplier Issues 7
M Define voltage and frequency to perform tests 61010-1 and 61326-1 for CE certification CE Marking (Conformité Européene) / CB Scheme 4
M Informational How to perform a clinical evaluation of medical devices – Part 2 – Level of clinical evidence and what sufficient clinical evidence means Medical Device and FDA Regulations and Standards News 9
L Gage R&R studies for identical Devices - Need to confirm the requirement to perform them Reliability Analysis - Predictions, Testing and Standards 2
M Informational How to perform a clinical evaluation of medical devices – Part 1 – Overview and sample of activities Medical Device and FDA Regulations and Standards News 0
blackholequasar Internal Auditing Inspiration - Getting volunteers to perform internal audits. Internal Auditing 22
E Input to ANOVA 1-WAY - How can I perform this analysis in minitab? Using Minitab Software 2
B AS9102 FAI & Lower Level Drawings - How should we perform the FAI? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
M Perform a coating weight test within 3 hours of processing the parts Manufacturing and Related Processes 2
D How to ensure independence and authority necessary to perform QM tasks ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
Q How to perform Process Capability for true position Statistical Analysis Tools, Techniques and SPC 10
H Do you have to perform an full internal prior to IATF 16949 audit? IATF 16949 - Automotive Quality Systems Standard 21
J Internal Audit clarification - How to perform the audits IATF 16949 - Automotive Quality Systems Standard 6
S When will notified bodies be ready to perform audit to the MDR? EU Medical Device Regulations 1
chris1price Is there a regulatory (MDD, MDR, FDA, ISO, etc) requirement to perform a mock recall? CE Marking (Conformité Européene) / CB Scheme 4
P Can CEO perform internal audit Internal Auditing 11
B How to perform a MSA - GRR (Gage R&R) A&R/ANOVA Vs GUM/VDA Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 1
W DCMA and AS9100C - Dedicating a week and 5 auditors to perform a AS9100C audit AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 7
W How to perform validation for an epoxy curing station Manufacturing and Related Processes 3
C How to perform Gauge R & R on Automated Test & Measurement Equipment Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 8
B Do I need to perform Gage R&R on a Digital Temperature & Humidity Gage Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 18
G Plant Relocation - Is it necessary to perform FAI? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 13
L Who can perform ISO 9001:2008 Internal Audit prior to our Registration Audit? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
R Registrars offering to perform Second Party Audits - Have they failed their role? Registrars and Notified Bodies 105
M How to perform Chelex DNA Method Verification in the lab General Measurement Device and Calibration Topics 2
V Is it required to perform Process Validation for food or dietary supplements? Food Safety - ISO 22000, HACCP (21 CFR 120) 4
E Should companies that perform calibration services be ISO 17025 accredited? ISO 17025 related Discussions 13
R How do you perform verification of a NCR (Nonconformance)? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
W Hiring an External Auditor to perform our AS9100 Compliance Audits AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
E How to perform Discrimination check for Dial Indicator? General Measurement Device and Calibration Topics 2
A Do we need to perform Qualification and Validation? ISO 13485:2016 - Medical Device Quality Management Systems 3
A Does ISO/TS 16949:2009 require us to perform Final/Pre-dispatch Inspection? IATF 16949 - Automotive Quality Systems Standard 5
N Example of how to perform a Visual Attribute Gage R&R Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 4
K Do we need to perform Analytical Method Validation upon Relocation? General Measurement Device and Calibration Topics 5
K How to perform Verification for a Gage that is used in Destructive Testing Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 2
R Looking for service provider to perform residual dirt test, GME7061 General Measurement Device and Calibration Topics 2
J Is MS Outlook a sufficient reminder to perform yearly supplier evaluations? Quality Manager and Management Related Issues 10
T How to perform an MSA on Cross Hatch Test Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 1
P Is it necessary to perform Root Cause Analysis for each failed part? Problem Solving, Root Cause Fault and Failure Analysis 16
R Can a Distributor perform Packaging Validation? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
Geoff Cotton Lego perform space jump Coffee Break and Water Cooler Discussions 0
E How to perform a DCC Audit (Document Control Processes) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
BradM Can Minitab version 16 perform Neural Network Analysis Using Minitab Software 1

Similar threads

Top Bottom