Re: How do you perform verification of a NCR?
Every case is unique and has to be resolved as needed.
Another perspective is to compare an NCR to Accounts Receivable. Just as accounts receivable have a value, so do NCR resolutions, but the value is in lessons learned. Just like accounts receivable, value diminishes as uncollected accounts age. What can be learned from NCR resolution diminishes as it ages and people no longer remember the details.
Most accounts receivable are paid in 30 days, as that is the terms most usually offered in business. They pretty much are still accounted at full value at this point. As they age further, it becomes less and less likely that they will be collected and thus their value drops. When aged enough, they will likely be written off as a loss. There are exceptions. The customer that stood by you during tough times you may extend the same courtesy to him when he is having tough times. The owner may have sold something to his brother-in-law and is reluctant to push for payment for fear of upsetting family dynamics, and so on.
You should expect MOST NCRs to be closed in 30 days. That is usually time enough unless someone is just lazy. There could be exceptions here too, but management should be aware of them including the reason for the delay. It is something to monitor and control.
Every case is unique and has to be resolved as needed.
Another perspective is to compare an NCR to Accounts Receivable. Just as accounts receivable have a value, so do NCR resolutions, but the value is in lessons learned. Just like accounts receivable, value diminishes as uncollected accounts age. What can be learned from NCR resolution diminishes as it ages and people no longer remember the details.
Most accounts receivable are paid in 30 days, as that is the terms most usually offered in business. They pretty much are still accounted at full value at this point. As they age further, it becomes less and less likely that they will be collected and thus their value drops. When aged enough, they will likely be written off as a loss. There are exceptions. The customer that stood by you during tough times you may extend the same courtesy to him when he is having tough times. The owner may have sold something to his brother-in-law and is reluctant to push for payment for fear of upsetting family dynamics, and so on.
You should expect MOST NCRs to be closed in 30 days. That is usually time enough unless someone is just lazy. There could be exceptions here too, but management should be aware of them including the reason for the delay. It is something to monitor and control.
