How Do You VERIFY Customer Property?

E

ermoth

#1
Happy Friday Covers!

I need assistance with the customer property requirements in ISO 9001 & TS 16949.
7.5.4 states that "The organization shall identify, verify, protect and safeguard customer property..."

I'm pretty clear on IDENTIFY, PROTECT and SAFEGUARD, but I'm not sure I understand how to VERIFY customer property.

Specifically I'm trying to understand this requirement in regards to customer-supplied shipping containers.

Any help/suggestions would be appreciated.
 
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Colin

Quite Involved in Discussions
#3
I agree with Steel, make sure you are getting what the customers says you are getting and that it is in good condition.
 

howste

Thaumaturge
Super Moderator
#4
ISO 9001:2005 said:
verification - confirmation, through the provision of objective evidence, that specified requirements have been fulfilled
Just like you verify purchased product (clause 7.4.3), you can use inspection or other methods to determine that customer property is what it should be.
 

bobdoering

Stop X-bar/R Madness!!
Trusted Information Resource
#5
Think of it as an inventory problem. How do you know how much raw material, tooling, etc. you have? Large tooling should be handled the same way you handle tracking large assets, other material should be handled like inventory - maybe even be included in the bill of material. Don't reinvent the wheel - use the same systems (if they work for you - if they don't, you have bigger problems).
 
E

ermoth

#6
Thanks! I love the quick responses! I was hoping it would be so simple. In the past (in QS days) we had a very elaborate inventory/tracking system to attempt to keep track of all the totes. And we are trying to simplify that now. I just want to make sure we are still meeting the (intent of the) requirement.
 
E

ermoth

#7
Don't reinvent the wheel - use the same systems (if they work for you - if they don't, you have bigger problems).
I do have a tendency to reinvent the wheel, so I am trying to avoid that old habit. But our usual inventory system involves barcodes and scanning. This won't work with the shipping containers because they are not barcode equipped. So our previous inventory/tracking of these containers was somewhat labor-intensive.
 

bobdoering

Stop X-bar/R Madness!!
Trusted Information Resource
#8
I do have a tendency to reinvent the wheel, so I am trying to avoid that old habit. But our usual inventory system involves barcodes and scanning. This won't work with the shipping containers because they are not barcode equipped. So our previous inventory/tracking of these containers was somewhat labor-intensive.
Here is a suggestion - best of both worlds. Some hardware stores have sheets with sample items or photos of items, and their accompanying bar code. Rather than relying on the dunnage to have the bar code, you can use something like that, and inventory them coming in and going out. Painful? Maybe not as painful as paper systems - and you may be able to mesh that inventory into your BOM easier.

Just a suggestion...
 

somashekar

Staff member
Super Moderator
#9
Just like you verify purchased product (clause 7.4.3), you can use inspection or other methods to determine that customer property is what it should be.
Adding to this, if the customer property is something like a custom built test set-up and software etc ., your IQ of the hardware / software before your use for the customer parts can be a verification.
Again as an other case, if for example the customer property is a truck chassis on which you have to build the assembly and deliver back to customer, then you just verify that the right model truck has been provided and inspect the chassis part of the truck where you have your job before commencing the assembly. However you protect and safeguard the complete truck and do your assembly with care and in a way not to damage the truck. If there is such a risk its better to inform the customer and take permission to separate such parts and re-assemble again as a step towards protect and safeguard customer property.
 
Last edited:

SteelMaiden

Super Moderator
Super Moderator
#10
Here is a suggestion - best of both worlds. Some hardware stores have sheets with sample items or photos of items, and their accompanying bar code. Rather than relying on the dunnage to have the bar code, you can use something like that, and inventory them coming in and going out. Painful? Maybe not as painful as paper systems - and you may be able to mesh that inventory into your BOM easier.

Just a suggestion...
That is an excellent way to take advantage of bar-code systems. We played around with that in the infancy of bar codes. We used it to enter parts/commodity codes into our SPC system.
 
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