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How Do You VERIFY Customer Property?

E

ermoth

#11
#11
bobdoering said:
Here is a suggestion - best of both worlds. Some hardware stores have sheets with sample items or photos of items, and their accompanying bar code. Rather than relying on the dunnage to have the bar code, you can use something like that, and inventory them coming in and going out. Painful? Maybe not as painful as paper systems - and you may be able to mesh that inventory into your BOM easier.

Just a suggestion...
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:applause: I love this suggestion! I will definitely submit this idea and I'll let you know what happens.

So I guess my original question should have been something more like a poll: Do you think customer property needs to be inventoried on a regular basis in order to meet requirement 7.5.4?
 
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bobdoering

bobdoering

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#12
#12
ermoth said:
Do you think customer property needs to be inventoried on a regular basis in order to meet requirement 7.5.4?
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Audit questions always are about "How do you know?" So, what other methodology would be a less painful way to answer the question "How do you know if you have identified, verified, protected and safeguarded customer property?" Inventory techniques are designed to answer that question for the items on your books....so it is a short extrapolation to other things on your property.

Here's another way of looking at it: if the place burned down, what information would you have to support an insurance claim?
 
A

AndyN

Moved On
#13
#13
ermoth said:
Happy Friday Covers!

I need assistance with the customer property requirements in ISO 9001 & TS 16949.
7.5.4 states that "The organization shall identify, verify, protect and safeguard customer property..."

I'm pretty clear on IDENTIFY, PROTECT and SAFEGUARD, but I'm not sure I understand how to VERIFY customer property.

Specifically I'm trying to understand this requirement in regards to customer-supplied shipping containers.

Any help/suggestions would be appreciated.
Click to expand...
Simple - is it what they agreed they'd supply to you and do you know it's in good condition? - for you to be able to use. If they send damaged items, dirty etc (which in my experience is usual - we've discovered all kinds - and I mean ALL kinds of nasty stuff :mg:) dunnage, then you have to check it out and decide what you're going to do with it.

Dunnage is notorious for not having anyone who "cares" for it, but if it's not good enough for you to use to protect your product, you should report it to your customer.
 
bobdoering

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#14
#14
AndyN said:
Simple - is it what they agreed they'd supply to you and do you know it's in good condition? - for you to be able to use.

Dunnage is notorious for not having anyone who "cares" for it, but if it's not good enough for you to use to protect your product, you should report it to your customer.
Click to expand...
Good point - part of your contract review needs to cover who is supposed to clean the dunnage, how do you report damaged dunnage (and get credit for it - you may need to replace it in your "inventory" or you will run out), who do you contact with dunnage issues, etc. Some customers think you are responsible for cleaning it. If you agree, can you? If nobody is assigned to clean it , it is likely you will always get hit with dirty dunnage rejections. Then...it gets ugly. You might also get charged for damaged and lost dunnage. Anther darn good reason to treat it like inventory!

Also, is there a pre-approved plan for non-returnable dunnage if your customer starves off your returnables? Don't wait until it happens. Somehow it becomes your fault. Don't look for the logic in it...it will be too late.
 
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