How does a Business use the 4 pillars of Quality Management

[Randy]

I've seen the 4 pillars before and I think a registrar use to use them as part of their advertising a few years back.

Apparently this must be something going around in Australia

 

[Marc]

I *know* I have a 4 pillars presentation here somewhere. I'll look for it.

 

[ScottK]

So - You're saying that since you were never taught about the the 4 Pillars, and it wasn't on any ASQ test you took, the 4 Pillars do not exist?

er, no. Not at all.

Just wondering where it may be referenced in such a way.
I got the PDCA thing from context - just never heard of "4 pillars".
Honest question here, not trying to be condescending.
Sorry if it came across wrong.

 

[Jim Wynne]

Where do they teach this "4 Pillars" idea? I believe I saw another post on that some months ago.

I was never taught that. And it was never mentioned in any of the ASQ cert exams I took.

Maybe this is what he meant:

 

[RickT]

Re: 4 pillars of Quality management

Jennifer's answers to both questions are as good as any I have seen.
I would add one thought to the question of customer satisfaction. ISO at clause 8.2.1includes the phrase "customer perception as to whether the organization has met customer requirements". Surely this challenges organizations to "get inside" the heads of their customers to understand what they are REALLY thinking.

 

[Quality Priest]

Maybe this is what he meant:

I think that it must have been the four pillows approach for me

Mispent University years

But somthing did ring a bell

Say What you do
Do what you say
Prove it
Improve it

Samething

 

[Marc]

I'll look for the presentation today. Just went through a 6 hour electrical outage here (a major transmission line pole just fell over about 1/4 mile from where I live!). Battery backups lasted about an hour and went kaput. So I'm just starting to catch up.

 

[Marc]

Here's one on the 5S pillars. Still looking for the 4 Pillars.

 

[Wes Bucey]

I'll look for the presentation today. Just went through a 6 hour electrical outage here (a major transmission line pole just fell over about 1/4 mile from where I live!). Battery backups lasted about an hour and went kaput. So I'm just starting to catch up.

We feed our beavers here in Lake County REAL TREES so they won't gnaw on the utility poles. Maybe it was a whole flock of woodpeckers? Of course, if there are a lot of dogs in the neighborhood, one side of the pole could be just rotting away from all the moisture.

On a more practical note:
Backup generators are relatively inexpensive compared to the potential loss or damage from a long power outage.

 

[Marc]

Here's one from when I was working with Motorola about 10 years ago. I keep coming up with 5 Pillars, though.