B
Claes Gefvenberg said:
Requirements like in customer requirements are transfered via our process for determination of requirements related to the product, and order entry system to work orders.
All written procedures as well as quite a lot of general info can can be accessed via intranet by the entire staff.
/Claes
All written procedures as well as quite a lot of general info can can be accessed via intranet by the entire staff.
/Claes
I audited a small company where the quality manager had spent a lot of time putting customer requirements into the company intranet system. After he explained the system, one of my audit tasks was to review the shipping department.
After listening to the shipping employee describe their general process for making sure the products were shipped out correctly, I asked how she knew when to ship the product. She calmly reached out and pulled a piece of paper that was taped on the computer monitor and said that the shipping date was noted on it. Technically, I guess she did get the customer requirement "off the computer" but I decided maybe I should write it up as a nonconformance.
Apparently, they had not trained the employees where to look in the intranet for the information. Making information "available" whether by email, bulletin board or by computer is not the same thing as communicating the information.
Bill Pflanz
for all your suggestions. The Cove is a great resource to have.