B
Brian Hunt
In one company I worked for (very sales led, bureaucracy hating - which was good!) the term "quality gets in the way of business" was often heard. One senior manager in a remote office (400 miles away from headquarters) was very strong in his resistance. But his office was responsible for keeping local IT sysems running and needed quick access to spares. Due to poor process control, there was a backlog of faulty, or no fault found found circuit boards - as these were replaced on return to central stores, this backlog was reducing his spares availability and becoming business critical.
Sorting out the process was a couple of days work - the improved and more accurate time to fix helped his business unit to improve and he became one of the most enthusiastic supporters of quality.
I'd be interested in any more examples - these might come up at an interview I have due in the next couple of weeks!
Sorting out the process was a couple of days work - the improved and more accurate time to fix helped his business unit to improve and he became one of the most enthusiastic supporters of quality.
I'd be interested in any more examples - these might come up at an interview I have due in the next couple of weeks!