How is Customer Property defined by TS 16949?

A

A Navajo - 2012

#1
Does customer property only applies to end customers' property or does this apply to internal customer as well?
Pls review the following senario:
My organization manufactures commodity semicondictors and the orders for this comes for Corp. headquarters to produce certain quantity a month. Along the orders comes hardwares for use to manufacture the semiconductors. Does this hardware, is considered customer (Corp) property?
Note: The Hardware is used in my organization as long as the product is manufactured, and all maintenance of hardware is done locally.
So is this still (the hardware that is) considered a customer property?
Can anyone comment on this?
 
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S

SilverHawk

#3
Navajo, your external "customer" would probably be Delphi, Visetoen or others. I am of opinion that you may not be able to mention in your certification that your customer is your parent company in USA but rather the specific customer.
 
A

A Navajo - 2012

#4
Customer Property

Hi,
Thank you all for the responses.
However i am confused of the term Customer Property is only applicable to external customer. The ISO 9001:2000 and TS specifies that we should consider interested parties and etc. Therefore i am confused as to why the Customer Property is only applicable to external customers!
rgds
Navajo :confused:
 
S

SilverHawk

#5
7.5.4

Hi

As for semiconductor sector is concern, there are several types of customer-own property such as durability & testing equipment, or sometime mounting equipment if provided by the external customers.

If NS is not "using" any customer-owned property, you may choose to ignore it. But if you wish to control any item and equipment as part of your controlling system, I do not see it as any issue.

Pls. noted that customer-owned property shall be "permanently marked" to identify that its ownership.
 

Haresh

Involved In Discussions
#6
Dear Sir,
I have one query is that, is finished medical device returned for servicing at manufacture end, will be customer property ?
Awaiting your response.
 

leftoverture

Involved In Discussions
#7
Hello Haresh, you are replying to a very old thread from 17 years ago. Since that time TS 16949 has become IATF 16949. You are asking about a medical device; IATF 16949 applies to the automotive industry so I don't think it would be relevant to your situation. If your company makes both automotive and medical products, your QMS should probably have an exclusion that IATF 169494 requirements would not apply to non-automotive products.
 
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