I am creating the entire QMS for our small business to obtain our ISO 9001:2015 Certification.
So far I am structuring the foundation.
We are a small business VAR company that sells IT solutions (the middle man that reviews contracts, finds a supplier, create and RFQ, and sell IT products to the customer) We don't manufacture anything, in fact we don't even touch any products. Everything is done online.
Our business is requiring an ISO certification to obtain specific government contracts....
So I am now in the process of creating processes. (we have procedures... but not ISO standard "turtle diagram" processes)
I am trying to break down company in to 'departments'/ and 'functions'.
We have the Admin/Accounting Department that deals with bills and invoices, we have the Sales department that creates quotes and Purchase Orders, we have the Marketing team that advertises our certifications to acquire government contracts, our IT department that falls in line with NIST and CMMC regulations, and we now have me, the entire QA department.
I understand the ISO requirements (I took an auditor course back in February)
But I am trying not to over complicate each department/function.
For example: Accounting has about 4 main "goals": 1. Activation of a contract, 2. Processing Purchase Orders, 3. Invoicing the Supplier, 4. Billing the Customer
Now my question is:
Do I create 4 separate processes for the accounting team? (the 4 I listed?) and each individual one will have a turtle diagram with the standard requirements; inputs/ outputs, training, procedures/ records, key metrics...
OR
Is that 1 process as a whole for the accounting team? and the 4 "goals" I listed IS actually "the process"?
Please let me know your thoughts. I AM the entire QA department and have no one to bounce ideas off. I'm trying to keep it simple, but obviously meet all requirements.
Thank you for your time!
So far I am structuring the foundation.
We are a small business VAR company that sells IT solutions (the middle man that reviews contracts, finds a supplier, create and RFQ, and sell IT products to the customer) We don't manufacture anything, in fact we don't even touch any products. Everything is done online.
Our business is requiring an ISO certification to obtain specific government contracts....
So I am now in the process of creating processes. (we have procedures... but not ISO standard "turtle diagram" processes)
I am trying to break down company in to 'departments'/ and 'functions'.
We have the Admin/Accounting Department that deals with bills and invoices, we have the Sales department that creates quotes and Purchase Orders, we have the Marketing team that advertises our certifications to acquire government contracts, our IT department that falls in line with NIST and CMMC regulations, and we now have me, the entire QA department.
I understand the ISO requirements (I took an auditor course back in February)
But I am trying not to over complicate each department/function.
For example: Accounting has about 4 main "goals": 1. Activation of a contract, 2. Processing Purchase Orders, 3. Invoicing the Supplier, 4. Billing the Customer
Now my question is:
Do I create 4 separate processes for the accounting team? (the 4 I listed?) and each individual one will have a turtle diagram with the standard requirements; inputs/ outputs, training, procedures/ records, key metrics...
OR
Is that 1 process as a whole for the accounting team? and the 4 "goals" I listed IS actually "the process"?
Please let me know your thoughts. I AM the entire QA department and have no one to bounce ideas off. I'm trying to keep it simple, but obviously meet all requirements.
Thank you for your time!