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How many sentences does your Quality Policy statement contain?

How many sentences does your policy statement contain?


  • Total voters
    62
J

JaneB

#91
Consistently satisfying requirements is excellence.
Yes, it is. :applause:

If every supplier I ever dealt with, or company from which I bought a service/product consistently met all requirements, I'd be an ecstatically happy customer. Would it were so. :(
 
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K

kgott

#92
Re: Policy Statement - How many sentences does your policy statement contain?

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Last edited by a moderator:
K

kgott

#93
Re: Policy Statement - How many sentences does your policy statement contain?

We WILL estblish XYZ global brand.
The use of word WILL haunts me.

:thanks:
why amanbhai? if it han't been achieved yet whats wrong with a future tense in this case??
 
K

kgott

#94
So, the question is how many sentences does it take to explicitly cover the compliancy requirements?
In my view a one line policy statement is far more likely to be something staff can understand and relate to and moreover, remember.


While I no longer work in the role, I always wanted to have this as a safety policy;

" All work must be done safely"

why, its short, easy to remember, easy to use as direction about what management intends. I would also like to have used this because it begs the question:

"what has to be in place to enable all work to be done safely?"

the committment to using xyz standard and continuous improvement can be the next sentence as Jane B suggested earlier.

A series of other questions rolls down from this simple statment.

In all my 30+ years in the work place I have never heard any management person make any reference to a company policy when problem solving or resolving conflict, and this includes senior managers to by the way.

A reason for this is found in long winded statements that say a lot but say and commit to little or nothing.

Problem: what is the quality equivilent of this statement???? beleive it or not I have not been able to come up with it.

Embarrassing, yes, but too bad, someone out there must have the answer.
 
K

kgott

#95
OK, here you go...:D

We are committed to making our customers happy and improving our quality system.

Stijloor.
how about:

'to make customers happy by making products which show little or no variation using effective and efficient management systems which we are always improving."

just thowing it into the ring
 
Last edited by a moderator:
J

JaneB

#96
:topic:

I agree shorter is better, Kgott.

But an even better and shorter safety one I came across from one enlightened MD was this:

ZERO HARM

Yes, it had a few more words added after it for the formal statement, but all really boiled down to that succint statement. And yes, I did hear people use it, say it and act on it.
 
K

kgott

#97
Thats great Jane, When people make reference to the company policy to re-iteriate an objective or to show direction, its a shows that people know, understand and are applying the policy and the policy is actually playing a role in the organsation.
 
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