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Hello - One of the 10 main processes identified within our Quality System is "Marketing Process". The main mission of the marketing process is to identify the right market / product strategies and opportunities. (we are a manufacturing site) I just feel stuck. I dont know where to start. I think clause 7.2.1 may apply - plus maybe 8.2.1. How about 5.2? I just dont know for sure. The inputs for this process have been identified as well as the outputs and the upstream and downstream processes. But I just dont know what kinds of questions to ask besides "How do you identify the right market stratgies" or "How do you identify the right product opportunities" or "What triggers your process" or "What are the inputs into your process". "What are your outputs" Then what?? I appreciate any suggestion you might have. And please tell me if I am correct about the actual ISO clause. Thanks sooooooooo very much 
