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How to avoid Nonconformance Reoccurrence problems

I

in_cr_ove

#21
#21
luciano said:
Dear friends,

This month we had the TS surveillance audit. We got a major nonconformity due to the fact that the auditor has found some deviation related to the Control Plan. Due to the fact that this was a recurrence problem from the last year he gave also another major nonconformity for reoccurrence. This second major nonconformity it is based on the previous one but is focused on our internal corrective and preventive actions system which is not effective because we had reoccurrence. Now, I have to write corrective actions related to the weakness of our corrective/preventive action system which allows having reoccurrence.
1. How do you address reoccurrence problems in your system ?
2. How should I include in include in our in quality system in order to avoid reoccurrence problems ?

Thank you very much.
Click to expand...
the re-occurance of a non-conformity may happen for three reasons:
1. the root cause is not identified
2. or, the solution is not a part of the system
3. solution is too difficult to practice in routine.
majority of times it is the second & third reason that causes re-occurance.
it may need re-look at the processes & include the solution appropriately.
it will be good idea to talk to the process owners/ teams to understand whether they find the solution feasible, if not it may be suitably improved.
 
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