F
Performing a gap analysis today, I approached a machine operator, explained why I was there and started chatting/asking questions while I watched him work. I noticed he seemed quite tense and within 5 minutes he made a mistake in his work. I asked if I was making him nervous and he said yes. I apologised, tried to assure him that he had nothing to be nervous about and then left him to his work.
He has only been with us about 6 months and is quite young (first proper job).
I've been internal auditing for about five years and this is the first time I have come across someone who wasn't comfortable speaking with me.
I thought it would be interesting to hear about other people's experience. Is this common? Any hint, tips or success stories about reassuring a nervous auditee?
I feel bad that I caused him stress and would like to be able to handle this situation better in the future.
He has only been with us about 6 months and is quite young (first proper job).
I've been internal auditing for about five years and this is the first time I have come across someone who wasn't comfortable speaking with me.
I thought it would be interesting to hear about other people's experience. Is this common? Any hint, tips or success stories about reassuring a nervous auditee?
I feel bad that I caused him stress and would like to be able to handle this situation better in the future.

