Re: (8.2.3) Monitoring and measurement of processes

Hello guys,
Hi, i recently assigned as Management Representative Deputy on my company and i have difficulty to manage & apply the right method for 8.2.3 ISO 9001:2000 clause.
It is stated : "
The organizationshall apply suitable methods for monitoring and,where applicable,measurement of the quality
management system processes.These methods shall demonstrate theability of the processes to achieve planned
results.When planned results are not achieved,correction and corrective action shall be taken,as appropriate,to
ensure conformity of the product.
Could you guys help me or maybe show me an example of how to do it?. I really appreciate it if you guys would attach me an example of document/check sheet of how to implement it.
Thanks a lot guys!
OK, first question :
1) Do you have your processes defined and mapped? (this mapping considers the interaction between them - a simple flow chart between the processes should be OK for now).
If your processes are defined and mapped then you are on a roll... Below is a very simplified example of 8.2.3
Quality Objective : Reduction of manufacturing costs
key Process involve : Machining
Key Process Indicator : % of rework
Indicator goal : max 5%
Indicator goal dealine : end of 2007
Let´s say that at the end of 2007, your % of rework is at 6,8%, then that´s where "When planned results are not achieved,correction and corrective action shall be taken,as appropriate, to ensure conformity of the product" comes into play.... This is where you will apply corrective actions so that you can reduce the reworking % down to 5%... take the actions and monitor the results... if these actions don´t reduce the reworking %, then the correct root cause was not determined...
Hope this helps !