How to comply with IATF 16949:2016 9.3.2.1k - Management review

batteryguy

Involved In Discussions
#1
I'm curious about how people are addressing the requirement in IATF 16949:2016 9.3.2.1k - "Input to management review shall include: actual field failures and their impact on safety or the environment". What are people reviewing in management review to meet this requirement?

We review our field failures in management review, and the parts are recycled after our investigation is complete, but we don't have a lot of feedback on their environmental impact or safety impact during failure. If an auditor were to ask the question I can show evidence of the part investigations being reviewed in management review. Would that be acceptable to meet this requirement, or should we consider adding something else?
 
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Sebastian

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#2
OEMs have own system of transferring information about actual field failures to Tier-1. When results of Tier-1 investigation are not Tier-2 related so probably at this stage information transfer is stopped. So what to do now?
First, you have to know:
- own product,
- what your customer's product is build from your own product,
- what OEM for what car use your customer's part
then
- read automotive newspapers,
- register on car owner forums
to search for any signs of complaints related to your customer and your product,
then
- when possible try to get own claimed parts back for investigation purpose, or
- try to recreate conditions leading to occurrence of problems claimed by owners, based on information you get from them.
Maybe you will find your process or product design weakness.
This is a key lesson learned for future product and process design activities.

Summary.
Above presented scheme is only for competent, market oriented suppliers., who want to survive under own brand.
For others best advise has Sergeant Schultz from "Hogan's Heroes: "I hear nothing, I see nothing, I know nothing!"
 
#3
Seoul semiconductor conducted management review following as below:
We are grouped items same content and given 13 big item and prepare record for it.
1. The status of actions from previous management review
9.3.2 a The status of actions from previous management review
2. RISK issue and management
9.3.2 b Changes in the external and internal issues that are relevant to the quality management system
9.3.2 e Effectiveness of actions taken to address risks and opportunities
9.3.2.1 j Identification of potential field failures identified through risk analysis (such as FMEA)
3. Main performance indicators (KPIs)
9.3.2 c2 The extent to which quality objectives have been met
9.3.2 c3 Process performance and conformity of products and services
9.3.2.1 g Review of performance against maintenance objectives
4 Monitoring and measurement result
9.3.2 c5 Monitoring and measurement results
5 Customer satisfaction
9.3.2 c1 Customer satisfaction and feedback from relevant interested parties
9.3.2.1 f Customer satisfaction (see ISO 9001, Section 9.1.2);
9.3.2.1 i Review of customer scorecards (where applicable)
6 External and internal result
9.3.2 c3 Process performance and conformity of products and services
9.3.6 c6 Audit Results
9.3.2.1 b Measures of process effectiveness
9.3.2.1 c Measures of process efficiency
9.3.2.1 d Product conformance
7 Nonconforming and corrective action
9.3.2 c4
Non conformities and corrective actions
8 External supplier performance
9.3.6 c7 The performance of external providers
9 Quality cost
9.3.2.1 a Cost of poor quality (cost of internal and external non-conformance)
9.3.2.1 h Warranty performance (where applicable)
10 Field failure and safety or environmental impact
9.3.2.1 k Actual field failures and their impact on safety or the environment
11 Resource Satisfaction
9.3.2 d Adequacy of resources
12 Improvement opportunities
9.3.2 f Opportunities for Improvement
13 Major changes and manufacturing feasibility assessment
9.3.2.1 e Assessments of manufacturing feasibility made for changes to existing operations and for new facilities or new product (see Section 7.1.3.1);
 
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