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How To Comply with ISO 9001 Clause 6.2.2 d (Personnel Awareness)

D

Duke Okes

#11
If you effectively train the employees they will know how what they do impacts performance of the organization. If you don't, they won't. All the auditor has to do is ask them how what they do impacts performance.
 
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J

JaneB

#12
If you effectively train the employees they will know how what they do impacts performance of the organization. If you don't, they won't. All the auditor has to do is ask them how what they do impacts performance.
Agree that it's part of it, but the wording almost suggests it's solely a matter of effective training - if that was the intent, I disagree. I think there are other important issues, including effective communications, supervision/management and of course ensuring that relevant information is made available. There's probably a bunch more too that I'm not thinking of right now.
 
S

samsung

#13
Re: How To Comply with ISO 9001 Clause 6.2.2 d

In addition to what others have said, I would add that employees should be aware of the relevance of the activities. In other words they should be able to select and perform those activities that contribute more to achieving the objectives given the fact that all activities that an individual chooses to perform can positively (or adversely) affect achievement of goals. So the individuals must be able to decide how best to apportion the resources and efforts.

Peter Drucker said it:

"There is nothing quite so useless, as doing with great efficiency, something that should not be done at all."
 
N

neyveliravi

#15
Re: 6.2.2 d...how to?

You should have the records of the following.
1. Competance requirement : What are all the skill & qualification needed for each operation or designation.
2. Skill matrix : What is the status of skill for each employee regarding to their requirement. and what is the gap.


Display the skill matrix of each individual (If possible, with photos). No auditor will question you.
 
#16
Re: 6.2.2 d...how to?

You should have the records of the following.
1. Competance requirement : What are all the skill & qualification needed for each operation or designation.
2. Skill matrix : What is the status of skill for each employee regarding to their requirement. and what is the gap.


Display the skill matrix of each individual (If possible, with photos). No auditor will question you.
Then that auditor is not doing their job correctly!
 
J

JaneB

#17
Re: 6.2.2 d...how to?

You should have the records of the following.
1. Competance requirement : What are all the skill & qualification needed for each operation or designation.
2. Skill matrix : What is the status of skill for each employee regarding to their requirement. and what is the gap.
This advice is only partially right.
1. Competence - the standard stipulates personnel shall be competent "on the basis of appropriate education, training, skills and experience. Narrowing that down purely to skill & qualification is overly narrow, and can be particularly inappropriate when considering people in management positions.

2. A skill matrix is simply one possible way to meet certain aspects of the requirement. It definitely isn't either required or the only way.

PS what does a photo have to do with it? I'm confused over that one.

Depending on the context, I wouldn't necessarily insist that senior management's competence records be treated in exactly the same way as, say, people on a factory floor. To do so may peeve management and not really achieve the desired aim... which is simply to demonstrate that people performing work affecting product quality are competent for their work.

Consider the situation where the evidence of a competent CEO/MD was 'all around' in the sense that the organisation was humming along, achieving its aims, and excellent processes in place, with their metrics, data being collected and analysed in a timely fashion, and lots of evidence of sound management review, internal audit, timely and effective corrective/preventive action etc etc. And the MD had been in their role for a few years... I'd say the competency was obvious and the experience thing was clearly met!
 
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