Re: How to convice empoyees ??
Originally posted by Archer
Our company is about to update the QMS. Has anyone got any idea of how to convince employees that this new standard can improve the structure of the organization and what would they gain if we adopt iso 9001:2000?
Archer,
Is your company already certified to the 94 standard?
If so, why do your employees need to be convinced? Is your system not providing what the employees need? Are the employees not seeing a benefit by living a "quality culture"?
If not, then I guess it goes back to the same process we all go through when we decide to get ISO certification, namely customer requirements, streamlining operations, better control of processes, reduced costs from redundant systems, or whatever you identify as reasons to attain ISO certification.
In my experience, I've seldom had problems with buy-in from the average Joe. As long as I don't make his job any tougher, he usually sees the benefit of finding the "best" methods for performing his job. Especially if I can find something he is doing now and making it easier. It is amazing how making one little thing go away will earn you a staunch supporter.
Now, on the other hand, sometimes it is more difficult to get management (including supervisors) to see the benefits.
Also as pointed out, if you are ISO certified now, you have to upgrade to keep that certification, so might as well avoid the rush
Good luck