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Last Friday evening we faxed our customers our new Customer Satisfaction Survey. This morning, we were pleasantly surprised to see a lot of responses.
The survey consists of three individual sections (Customer Service, Delivery Performance, and Product Quality) and three or more questions per section. Each question can be ranked/scored/evaluated by Poor, Fair, Average, Good, or Excellent.
The question now is, how can we analyze these data points? We have some ideas, but I'd like to know what other covers have done or currently are doing.

The survey consists of three individual sections (Customer Service, Delivery Performance, and Product Quality) and three or more questions per section. Each question can be ranked/scored/evaluated by Poor, Fair, Average, Good, or Excellent.
The question now is, how can we analyze these data points? We have some ideas, but I'd like to know what other covers have done or currently are doing.
