K
Hello Members...
I've received a customer complaint on the printing defects-discoloration on the label.He has requested 8D report because of they have found 3 pcs defect from 10000 pcs ~ 0.03%. See attached Photo.
In fact , this cosmetic defect is not likely to reduce the usability of the product for its intended purpose such as identification.The end user still able to identify the product & defect is not visible under normal viewing inspection guideline.Moreover, our contract only specify AQL 0.65 , not 100% inspection plan or 100% detection service.
In view of the point above, pls advise your thoughts should I reply my customer that pls UAI the parts & would not accept the 8D report due to the defects still acceptable which low consumer risk as well.Note: My customer is a new SQE who taking care for mechanical commodity. I was thinking to educate this customer abt the cost of doing the business.If you pay peanuts,dun expect you got the six sigma vendor , or you must be sick sigma customer.
Thanks for the advise that how you deal with this kind of invalid customer complaint.
Best Regards,
Kelvin
I've received a customer complaint on the printing defects-discoloration on the label.He has requested 8D report because of they have found 3 pcs defect from 10000 pcs ~ 0.03%. See attached Photo.
In fact , this cosmetic defect is not likely to reduce the usability of the product for its intended purpose such as identification.The end user still able to identify the product & defect is not visible under normal viewing inspection guideline.Moreover, our contract only specify AQL 0.65 , not 100% inspection plan or 100% detection service.
In view of the point above, pls advise your thoughts should I reply my customer that pls UAI the parts & would not accept the 8D report due to the defects still acceptable which low consumer risk as well.Note: My customer is a new SQE who taking care for mechanical commodity. I was thinking to educate this customer abt the cost of doing the business.If you pay peanuts,dun expect you got the six sigma vendor , or you must be sick sigma customer.
Thanks for the advise that how you deal with this kind of invalid customer complaint.

Best Regards,
Kelvin
Attachments
-
634.5 KB Views: 543