I think we have to blame the ‘evolution’.
Many companies were working for years to deliver ‘quality products’, or what they believe to be a quality product.
Suddenly, for whatever reason, but sometimes just because ‘it is in and looks good’, customers are asking for a ‘certificate’.
Then the rush starts: what do we need, how we have to do this, search for an example, copy it, make it such that it fits the purpose, get the **** paper and lets go on with our business.
If we see this as a consultant, what can we do ? Say they have the wrong approach, which it is ? And how to go around this ?. Sometimes the only thing we can do is go for the ‘paper on the wall’ idea. I always refused to work in that direction and was replaced by another consultant in a blink of an eye….
What if it is clear for the auditor, but the ‘system’ is totally in accordance with the standard, technically. Refuse the certificate because the ‘attitude’ toward the standard is wrong ? Don’t think this will work. Although, in the long run the company will loose, meanwhile there is income for the registrar, it’s their business.
On the other hand, taking a training ‘to do it right’, is sometimes too expensive for the company, if they look at it in terms of ROI at short terms.
So they’re looking for examples to copy and to implement.
You can’t blame them, but it’s not the right way of doing ‘quality’.
