more often than not, there are 3 ways for an organization to establish their own Quallity system:
1. Invite professional consultant;
2. Invite an experienced guy as quality manager from outside;
3. Provide training for experienced employee to master the ISO9001 knowledge.
In fact, an organization often hope get certificate as soon as possible or in a limited time. therefor they usually take the first 2 ways to take the certificate, and it easy to cause the established quality system to be like a toy.
the quality team do not know the technology and production process and the other employees do not know the quality requirements, so the result is nobody believe an internal audit could help organization to find opportunities for improvement.
do you have any idea to cope this matter?