How to make a Product Requirement Document for a Transportation Company

[elaurensia]

I work at shuttle company. I was assigned to make a product requirement document. How to make it? I have no idea... So, it comply with clause 5.4, 5.2, 7.2.1 ISO 9001:2008? Please help.

Thanks

 

[John Broomfield]

Re: How to make a Product Requirement Document for Transportation Company

elaurensia,

Product requirements document in your case is a specification for your shuttle service.

The relevant clause is 7.3 as the spec is output from your organization's design process.

You could develop this spec with your service design team and then document your service design process for your management system.

Or, you could capture the promise your organization makes to its shuttle service customers.

For further information google "service blueprinting".

John

 

[Kronos147]

Interesting topic.

I would think to include On Time Delivery as a requirement.

Do you use shock sensors on the cargo? I would think maximum ranges should be specified if you do.

What other requirements can you determine? Fuel consumption?

Eric

 

[elaurensia]

Hi John and Eric,

Thanks for your information, especially the google keyword.

Fuel consumption is also a good idea.

I've been putting together our promise to our shuttle customers.

I attached some of my ideas ... what do you think?

Thanks

 

[John Broomfield]

Hi John and Eric,

Thanks for your information, especially the google keyword.

Fuel consumption is also a good idea.

I've been putting together our promise to our shuttle customers.

I attached some of my ideas ... what do you think?

Thanks

elaurensia,

Sorry, my Office365 subscription is not working at the moment because Microsoft has a problem with its cloud.

Would you please upload a PDF version of your Shuttle Service Promise.

Thanks,

John

 

[elaurensia]

Hi John

attached is PDF version.

Thanks

 

[John Broomfield]

elaurensia,

I would add a section on the shuttle drivers.

Competent (includes drug-free)
Rested (includes records of time spent driving)
Retested for advanced driving skills
Etc...

Who makes sure the passengers are wearing their seat belts?

Would customers of other religions appreciate a prayer room?

Is there any need for a section on communicating with customers regarding timetables, pricing, cancelations, emergencies, etc?

John