How to measure the performance of ISO 9001 Consultant?

I

Intesar

Hi every one

my question today is straightforward:notme::notme:...

How to measure the performance of ISO 9001 consultant?

Are there any established criteria to be performed?

your input is highly appreciated

Many thanks,,,
 
T

treesei

The first thing that came to my mind was their tracking record: The percentage of companies, among all clients he/she served, that successfully and timely established a quality system.
 
I

Intesar

treesei said:
The first thing that came to my mind was their tracking record: The percentage of companies, among all clients he/she served, that successfully and timely established a quality system.
Click to expand...

thanks Treesei for your input.. :thanks:

However, let me add some points to let my question be more understandable..

- the consultant already selected
- my manger requested me to monitor and measure their performance

I am trying now to set up a mechanism for evaluating the consultant on the basic of their performance throughout the project phases.

Intesar
 
P

pldey42

A lot of good consulting in ISO 9001 implementations involves educating people and facilitating consensus amongst those who do the work regarding new or improved process definitions.

The best consultants, IMHO, leave an organization better educated, capable and confident than it was when they arrived, and this is something worth measuring.

I think regular customer satisfaction surveys, formal or informal as necessary, are helpful, asking those with whom the consultant interacts things like

- did you learn something relevant to your job?
- do you feel included in process mapping sessions?
- do you believe the resulting process maps are accurate? Useful?
- is the consultant's behaviour inclusive? Intimidating?

Hope this helps,
Pat
 
T

tomvehoski

How much money have they saved you (reduced scrap, returns, customer complaints, increased productivity, etc.)

vs.

How much has the consultant cost you (consulting fees, employee interaction time/costs, training time/costs, etc.)


While your people can influence this ratio dramatically, if the consultant is not setting you up with systems to track metrics like this, they are not performing well.
 
A

AndyN

Moved On
Intesar said:
thanks Treesei for your input.. :thanks:

However, let me add some points to let my question be more understandable..

- the consultant already selected
- my manger requested me to monitor and measure their performance

I am trying now to set up a mechanism for evaluating the consultant on the basic of their performance throughout the project phases.

Intesar
Click to expand...

Well, what have you agreed they'd do for you? It's not much good measuring something if you haven't agreed on performance! For example - you might have a 200 mph Bugatti Veyron, but if you are going to measure its performance by how many miles/kilometers it goes on a tank of fuel, it may not meet your expectations.

Typically, some idea of the deliverables and time-frames for those things would be a point of agreement for a client and consultant. Has the consultant provided such a list etc?
 
Sidney Vianna

Sidney Vianna

Post Responsibly
Leader
Admin
Intesar said:
How to measure the performance of ISO 9001 consultant?
Click to expand...
You should measure it based on mutually agreed upon goals. Let's be honest: why do most people hire an ISO 9001 consultant? To attain (and sometimes maintain) certification to ISO 9001. So, if the consultant assists the organization in achieving that goal, s/he is delivering the results.

So many "ISO consultants" boast on their websites "100% success" in leading organizations to certification.

But, we should ask ourselves: what customers REALLY want? They want reliable, capable suppliers. Certification does not guarantee QMS robustness. So, in my view point, I do agree that when engaging with an "ISO 9001 consultant", the organization should be very clear that they expect their QMS to improve, be more robust, customer satisfaction up, cost of non quality down IN ADDITION to developing a certifiable QMS.
 
F

FLCharbonneauJr

Hi,

For an ISO9001 or AS9100 Consultant the measurables or "performance" of the Consultant will be a function of their credentials and the quality of their work.

First, the Consultant must be able to adequately address all auditable areas of the standard that specifically apply to your organization.

Secondly, the Consultant must be able to properly train everyone that must be involved in Quality and Product Realization.

Thirdly, the Consultant must be able to measure the company after the implementation of the QMS as against the very standard that the organization will judged by by the Registrar.

An RABQSA Certified Preparation and Training firm is your best solution to properly preparing your organization for the RABQSA Certified Registrar. The Consultant must assist the organization in learning how to find deficiencies, creating a logical plan to correct them, implement the plan, record the results, and create excellence with product realization.
 
Last edited by a moderator:
Raffy

Raffy

Quite Involved in Discussions
Thank you :thanx: Randy , Deliverables must be established otherwise it will come up a BIG Waste for the company and ended up not to be certified after a long period of time. There should be a list what must accomplished within the period. It can be on a monthly or a weekly basis. An action plan must also be in placed if the said action was not accomplished.
Raffy :cool:
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
A How to measure the performance of ISMS? IEC 27001 - Information Security Management Systems (ISMS) 3
D Performance specification as a Risk Control Measure, EN 14971 ISO 14971 - Medical Device Risk Management 7
T NonConformances as a Tool to Measure Employee Performance Nonconformance and Corrective Action 21
optomist1 Accurate Measure of Field Performance Capability, Accuracy and Stability - Processes, Machines, etc. 2
Q How to measure CAPA (Corrective Action Preventive Action) System Performance Nonconformance and Corrective Action 20
M Methods to measure Key Performance Indicators (KPI) Quality Tools, Improvement and Analysis 1
I How to measure internal auditees' performance during customer audits? IATF 16949 - Automotive Quality Systems Standard 7
F Review my Supplier Performance Measure and Rating System Procedure Supplier Quality Assurance and other Supplier Issues 3
Steve Prevette A Case Study - Flaws in a performance measure report Registered Visitor Articles Archive 6
M Is Key Performance Measure/Indicator a document or a record? Records and Data - Quality, Legal and Other Evidence 4
P EMS process Performance Measure Miscellaneous Environmental Standards and EMS Related Discussions 1
Raffy How do I measure Measuring Training Effectiveness? Performance evaluation? Other ISO and International Standards and European Regulations 26
V Uncertainty measure chemistry template Measurement Uncertainty (MU) 1
D How to measure Pitch Diameter of a spline Manufacturing and Related Processes 0
D How to properly measure serrations on hardware Inspection, Prints (Drawings), Testing, Sampling and Related Topics 11
S If 4 operate to measure, what is the value of k2?(MSA gage R&R) Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 1
PQ Systems Cpk: Indispensible Index or Misleading Measure Using SQCpack Software 0
V MSA - Using a R&R study for a Tape Measure Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 19
K 10 parts, 4 operators, 3 replications and each part has 3 location to measure. Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 4
M How to measure a plastic cap General Measurement Device and Calibration Topics 19
C First Article Inspections - 'how to measure' General Measurement Device and Calibration Topics 11
lanley liao Question regarding the calibration of monitoring and measure equipment. Oil and Gas Industry Standards and Regulations 3
J Should a Class 1 medical device with an option to measure body weight be considered Class 1m? EU Medical Device Regulations 0
M Gage R&R and right way to measure Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 16
P How to measure DPPM in Chemical batch manufacturing Quality Tools, Improvement and Analysis 1
silentmonkey How to measure severity if my product is designed for emergency use and failure would result in death? ISO 14971 - Medical Device Risk Management 9
A Looking for a third party to calibrate our measure equipment - South Carolina General Measurement Device and Calibration Topics 6
J Validity / outcomes measure for custom made medical device ISO 13485:2016 - Medical Device Quality Management Systems 2
J KPIs or Metrics to Measure a New Complaint Handling Process 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 9
D Torque fractional unit of measure; cN-m or N-cm? General Measurement Device and Calibration Topics 2
qualprod ISO 9001 5.1.1 - How to measure System effectiveness ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
J How to measure a Critical Characteristic that is a Basic Dimension Misc. Quality Assurance and Business Systems Related Topics 6
I Can we use pin gauges to measure an accurate Cpk ? Capability, Accuracy and Stability - Processes, Machines, etc. 9
qualprod Best criteria to measure Corrective Action effectiveness - Poor Maintenance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
1 How to measure straightness on a HEX Long Bar Manufacturing and Related Processes 7
Ron Rompen Measurement Method Challenge - Measure feature #91 Inspection, Prints (Drawings), Testing, Sampling and Related Topics 9
G Measure 3 times, for calibration report? Customer Owned Reference Standard General Measurement Device and Calibration Topics 4
M Informational The ANSM decides, as a precautionary measure, to withdraw from the market macrotextured breast implants and breast implants with polyurethane-coated s Medical Device and FDA Regulations and Standards News 0
M Informational Health Canada advises Allergan of its intent to suspend its licences for Biocell breast implants as a precautionary measure Medical Device and FDA Regulations and Standards News 0
U SI 13 - Not Every Process Requires an Efficiency Measure IATF 16949 - Automotive Quality Systems Standard 1
P NPR Metric - What if Customer has relaxed measure? TL 9000 Telecommunications Standard and QuEST 1
T Tape Measure, the right device for 2 or 3 decimals accuracy on prints General Measurement Device and Calibration Topics 8
M How do we document and measure a service we do not provide? IATF 16949 - Automotive Quality Systems Standard 1
M For a Type 1 Gage R&R I want to use 1 unit and measure it 30 times Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
M How to Measure Paper considering Variation and Humidity General Measurement Device and Calibration Topics 10
rob73 Advice/recommendations for equipment to measure a soft pvc tube - Optical Measuring? General Measurement Device and Calibration Topics 4
R Height gauge to measure short hard to access heights General Measurement Device and Calibration Topics 3
D Proper Tool to Measure Wall Thickness (ISO 3611 - Micrometers) Manufacturing and Related Processes 7
S Quality Measure for Engineering Services Misc. Quality Assurance and Business Systems Related Topics 1
A What are methods and tools to measure Workload analysis ? Human Factors and Ergonomics in Engineering 1

Similar threads

Top Bottom