How to satisfy the Management Review requirement without a meeting?

Big Jim

Super Moderator
#21
Therein lies the root of all QMS evil. There's a difference between delegation and abdication. In every company there is but one person who, in the end, can't be overruled. That person is top management.
Nice perspective, and personally I agree that is the way things should work, however that is not how in fact it always works.

ISO 9000 defines top management as "person or group of people who directs and controls an organization at the highest level".

That is the definition that we are obliged to work with. It also fits companies that you or I may feel are less than ideal.
 
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Jim Wynne

Staff member
Admin
#22
Nice perspective, and personally I agree that is the way things should work, however that is not how in fact it always works.

ISO 9000 defines top management as "person or group of people who directs and controls an organization at the highest level".

That is the definition that we are obliged to work with. It also fits companies that you or I may feel are less than ideal.
If the "group of people" doesn't include the "top" person, the the group of people doesn't direct and control the organization at the highest level.
 

Big Jim

Super Moderator
#23
If the "group of people" doesn't include the "top" person, the the group of people doesn't direct and control the organization at the highest level.
Although far from ideal, indeed, some companies are run by committee and depend on concensis, not on one person's guidance.
 
A

amanbhai

#24
I feel it is the most difficult part of the management system.
However, very important one and i am tuned to other feedbacks to improve my Management review.
Once upon a time during the external audit I replied to my auditor and said...it is not a requirement of the management review caluse that management must sit down and review the management system. It could be we send the KPI to top management from time to time and management decides and allocate resources or further make quries. ......the auditor laughed at me.
 

Richard Regalado

Trusted Information Resource
#25
I feel it is the most difficult part of the management system.
However, very important one and i am tuned to other feedbacks to improve my Management review.
Once upon a time during the external audit I replied to my auditor and said...it is not a requirement of the management review caluse that management must sit down and review the management system. It could be we send the KPI to top management from time to time and management decides and allocate resources or further make quries. ......the auditor laughed at me.
:lmao: :lmao:
 
J

janet sidecar

#26
Re: How to satisfy Managment Review w/out a meetingf

I've posted on this before. It can be done, but the effort to do it effectively may be more than it's worth.

In western cultures the harmony to make it work usually just isn't there.

The technique for having a management review can follow the pattern of a Japanese practice known as Ringi.

In Ringi, a document is drafted by a member of management concerning an improvement he wishes to propose. This document is known as a Ringushi. The Ringushi is passed from one manager to another, and each manager makes comments on the Ringushi. The Ringushi circulates until there is concurrence. Once concurrence is reached, if the determination is to go ahead, implementation is instant.

To apply this to management review, collect all the data pertinent to the inputs, and pass them to the management review team, collecting their comments along the way. The last item of the inputs is recommendations for improvement. Once the management review team reaches consensus on the recommendations for improvement and resources needs are determined, management review is complete except for the implementation of the action items. Implementation doesn't take place in conventional management review either.
Is that not a change request?
 
G

Groo3

#28
For large multi-national corporations, Management Review can happen on a couple levels. For my company:
  • there is a global corporate Management Review meeting that takes place to address the bigger issues that affect our company as a whole.
    • there is also a global divisional Management Review to address the issues that affect our division (globally).
      • that feeds into our regional divisional MR. In fact, I just got back from our North American divisional Management Review meeting held at one of our North American Headquarters (most are done via webinar's, once a year we get together in person).
        • MR can also take place at the site level; for this site, I schedule our quarterly Site Business Management Review meeting to try to achieve corporate / divisional / site goals / objectives.
With today's technology, Management Review's can take place virtually (via phone conference / webinar / NetMeeting / etc.) or physically.

Just slot in some time and could even plan a lunch meeting - people would love it !
Bribe them with food... it worked for us when we had a Leadership Team (LT) that didn't get along / argued about everything :notme:. Now, our LT gets along and pulls together in the same direction to address our corporate / divisional and site goals and objectives.
 
J

janet sidecar

#29
Re: How to satisfy Managment Review w/out a meetingf

I don't quite see how change request is involved here. Can you explain what you mean?
Well
In the change request that i have been accustomed to follow the same path.
You come up with the idea and then raise a change request and have it approved by all the department heads.
Having an incentive scheme for improvements help drive the whole process.
 

Big Jim

Super Moderator
#30
Re: How to satisfy Managment Review w/out a meetingf

Well
In the change request that i have been accustomed to follow the same path.
You come up with the idea and then raise a change request and have it approved by all the department heads.
Having an incentive scheme for improvements help drive the whole process.
If that's what your company's culture or procedures call for, sure.

I see it more of a discussion point with management, or perhaps a proposal.
 
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