How to set Quality Objectives for Relevant Functions

S

Sep123

#1
At the time of the audit, quality objectives at relevant functions were not available. So what do i say could be the root cause and corrective action proposed?
 
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Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#2
At the time of the audit, quality objectives at relevant functions were not available. So what do i say could be the root cause and corrective action proposed?
Welcome to the Cove!:bigwave:

This is something your own organization needs to answer. But maybe we can help you work through it.

Do any of your processes have objectives? What are they? How do they relate with customer satisfaction of external and/or internal customers? Do you have objectives without writing them down?

How do you decide what needs to be improved? How do you act on the decision - how do you tell people and how do they go about deciding what's needed for making the changes?

When management reviews what's been going on in the QMS, what do they end up with - do they set out directions for projects or improvements? What are they, and how is that done? I listed this one last because arguably improvements don't need to wait for top management to huddle and make decrees.

This should provide us with a good start.
 
J

JaneB

#3
At the time of the audit, quality objectives at relevant functions were not available. So what do i say could be the root cause and corrective action proposed?
Was this your certification audit? If it was, and there were no quality objectives established, that's a serious deficiency, given that it clearly statesin the Standard that you need some measurable objective.

I cannot tell you what your root cause was - there's simply not enough information. Did you not read the Standard? Not understand what it meant? Don't know how to set them? If it was something like lack of competency/awareness (eg, 'we didn't understand what the Standard meant') then OK, put that down, but do address that cause because it will trip you up elsewhere.

The corrective action is clear: set measurable objectives, and use them. They say where you want to go, what you want to achieve. There's a whole heap of threads here with information about objectives here if you search.
 

somashekar

Staff member
Super Moderator
#4
At the time of the audit, quality objectives at relevant functions were not available. So what do i say could be the root cause and corrective action proposed?
OK... (I take it that this concerns ISO9001:2008)
Root cause:
Management has not established objectives consistant with the set quality policy due to the fact that the relevant functions and levels within the organization were not thoroughly assessed to determine where and what objectives, when established, would be adequate to review for having met the quality policy.
Proposed corrective action:
MR and the management will review the quality policy and determine from the process and interactions of the QMS, those functions and levels that have significant bearing on meeting the quality policy. Further in these specified functions, what needs to be measured will be established as the quality objective at those functions, to be measured and monitored progressively.
 
Last edited:

Ajit Basrur

Staff member
Admin
#5
At the time of the audit, quality objectives at relevant functions were not available. So what do i say could be the root cause and corrective action proposed?
Welcome to the Cove :bigwave:

Firstly, I would like to know why are you rushing with a Non conformance and identifying Root Cause with CA andf PA ?

Additionally, I would like to draw your attention to the fact that there is no specific way of identifying or documenting quality objectives, as these may appear through business plans, management review outputs, annual budgets etc. and is upto the auditors to satsify themselves that the objectives are adequayely documented.

This is defined in the ISO document, Auditing Quality Policy, Quality Objectives and Management Review.

Did you verify these things at the time of the audit ?
 
Last edited:

harry

Super Moderator
#6
At the time of the audit, quality objectives at relevant functions were not available. So what do i say could be the root cause and corrective action proposed?
Is this a situation you faced at work or is it an academic question? The approach and answers could be quite different especially in the case of a new system.
 
S

Sep123

#7
KPI's were set but not regularly evaluated so what could it be the corrective action to be taken in an organisation
 

qusys

Trusted Information Resource
#8
KPI's were set but not regularly evaluated so what could it be the corrective action to be taken in an organisation
Hi,
this post seems to be different from the previous one for your question.
What was the statement of the non conformity? Was it a registrar audit?

However, the suggestion that I can do is to have in place a method to fix root cause. I mean 5 Whys, Fishbone diagrams, etc.
The root cause shall be found in multidisciplinary approach, the management shall actively participate, otherwise there is the risk to make only "fried air".:notme:
The sponsorship of the top management is key in this kind of issue, otherwise you are trying to fry the fish with the sparkling water...:;)
good luck:bigwave:
 
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