How to set-up a Dual Company QMS (Quality Management System)

fraktion

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#1
Hello all.

I wonder if anyone can help, really just where to begin.

I'm currently the QM for an AS9100 certified manufacturer. We've gone into business with another company making a suite of parts for them. They are the design authority, we are the manufacturer. They're on site once a week.

We've had audits recently, on top of our ISO/AS audits for Watermarks and Kite marking - both still as 'enjoyable' as regular audits.

One auditor rasied an observation that we didn't have anything that outlined how the two companies would work together (dealing with compaints, how ECO's would be reported from them to us etc) which I fully appreciate we should have. I thought that would've been part of the top level service level agreement...turns out that SLA didn't go as deep as it should've.

So, to save re-inventing the wheel, any tips as to where to start? Could it simply be a word document covering a few key points of how the interation works?

I just don't want to have to set-up a completely seperate QMS to cope with it.
 
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DannyK

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#2
Re: How to set-up a dual company QMS

Hello all.

I wonder if anyone can help, really just where to begin.

I'm currently the QM for an AS9100 certified manufacturer. We've gone into business with another company making a suite of parts for them. They are the design authority, we are the manufacturer. They're on site once a week.

We've had audits recently, on top of our ISO/AS audits for Watermarks and Kite marking - both still as 'enjoyable' as regular audits.

One auditor rasied an observation that we didn't have anything that outlined how the two companies would work together (dealing with compaints, how ECO's would be reported from them to us etc) which I fully appreciate we should have. I thought that would've been part of the top level service level agreement...turns out that SLA didn't go as deep as it should've.

So, to save re-inventing the wheel, any tips as to where to start? Could it simply be a word document covering a few key points of how the interation works?

I just don't want to have to set-up a completely seperate QMS to cope with it.
An agreement or responsibility matrix is the easiest way to address the issues that you describe. Within the agreement you can set up a coordination meeting on a periodic basis to review performance and issues.
 
G

Gmzita

#3
We run an ISO 17025 QMS for two locations - one in USA and one in UK with separate ABs and some differences in how a few things are addressed. I simply list the procedure/process for the USA site (parent) and then at the end, list the "exception" wording for if you are in the UK "do this". We have been using this method for over 8 years now and both ABs are satisfied with it.
 
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