I suppose I feel the need to post this to get it off my chest and so that I can get an understanding from others what they would do or say. My GM the owner of the company can be very harsh. He wants things done a certain way,….his way. He wants us to make our own decisions in sticky situations, and involve him less. But again, it is a gamble because how do you do the correct thing (what he would do) without bugging him? Getting to the point now... After almost 8 years working for the man, he has made me cry my eyes on dozens and dozens of occasions. He has yelled, and screamed profanity in my face - He has made degrading comments to me - He has scolded me in front of my workers and even customers before... Recently, (the day before yesterday), I made a mistake. I provided information to a customer that pretty much stated a product we made for them was no good. When I arrived into work yesterday morning, I noticed an email from my GM stating he wanted to see me in the morning to talk about the email I sent to the customer. I knew I was going to be yelled at... I waited all day for the scolding to happen. Around 2pm, I was asked into his office with our Quality Control Manager. The door was left open - (door open to the Sales hallway - where 4 different customer reps sit with their doors open) - The first thing he says, "Do you know that I wanted to strangle you when I read that email you sent?" I basically admitted fault at that point because making excuses makes it worse. Technically though, I am not even suppose to talk to customers - customer service is suppose to - but for some reason he asked me to talk to the customer about a situation. I explained at that point that I hated talking to customers, because I always mess it up - He called that an excuse. His next comment, "I was sitting here looking at that email asking myself, 'Does this girl have a brain?' ". Later on, a co-worker in sales, sends me a message on a social network. She explains how all the customer service reps heard the whole thing and cant believe I sat there taking it. Why do I take it? I do not have a college degree and even with one, I would never find a job that pays this well. After taking this for years now - How can I approach the owner of this company and ask that he stops this... Any ideas?