How to train employees to deal with external auditors?

T

TheRiddle

#1
Hello Guys!
i hope you are great, my question today is:-

how can i train the employees to deal with external auditor?
we already audit the company procedures (internal auditing) but I want to train our employees to not fall in any problem with the auditor and to be in good behavior during auditing​
 
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Stijloor

Staff member
Super Moderator
#2
Re: How to train the empoyees to deal with external auditor ?

Hello Guys!
i hope you are great, my question today is:-

how can i train the employees to deal with external auditor?
we already audit the company procedures (internal auditing) but I want to train our employees to not fall in any problem with the auditor and to be in good behavior during auditing​
Look at my post + attachment.

It may be of help to you.

Stijloor.
 

Howard Atkins

Forum Administrator
Staff member
Admin
#5
Re: How to train empoyees to deal with external auditors?

Tell the guides not to answer the questions as they invariably make a mistake
Tell the truth- nothing is worse than being caught out
If you don't know say it and explain whose responsibility it is
 

qusys

Trusted Information Resource
#6
Re: How to train empoyees to deal with external auditors?

Hello Guys!
i hope you are great, my question today is:-

how can i train the employees to deal with external auditor?
we already audit the company procedures (internal auditing) but I want to train our employees to not fall in any problem with the auditor and to be in good behavior during auditing​
Hi TheRiddle.
The links that the expert Covers suggest are ok, thery helped me so much.
However, my suggestion is not to create pressure on the personnel in case of an external audit, this could have a negative impact on their behaviour, unconsciuosly.
I think you have hold internal audit too, so you can suggest to have the same behaviour.
I do not know if you have held general training on Quality, on the knowledge of policy, quality objectives, mission and how their work contribute and affect quality and so on. This could be useful.
Usually the personnel is able to show their operativeness and how to react to proble, but they found difficulties in general topics of the quality if some ask for. This is my experience.
hope this helps:bigwave:
 
#8
Re: How to train empoyees to deal with external auditors?

Hello Guys!
i hope you are great, my question today is:-

how can i train the employees to deal with external auditor?
we already audit the company procedures (internal auditing) but I want to train our employees to not fall in any problem with the auditor and to be in good behavior during auditing​
Don't! It's not a 'training' issue. You can make them aware of the fact they will be audited, but you can't prepare people to deal with CB auditors who are creating problems.

The majority of people are keen to explain what they do, to anyone. If you detect that the auditor is asking the wrong questions, 'being sneaky' or whatever, have a guide step in and take control. Don't leave it to the regular people to have to know all about dealing with CB auditors! The people's job is to explain their job, nothing more or less.

Guides should be aware of the correct protocols (if you need someone other than yourself). Some auditors take a while to understand what's going on, so it just needs someone to intervene and explain, so the auditor gets it. Or, if they seem to be asking wacky questions, to take control and seek assurance the auditor understands what's being perceived of them...
 
T

TheRiddle

#9
Re: How to train empoyees to deal with external auditors?

I think employees should be aware of audit and auditors. the awareness of auditing procedure will support them during auditing
 
R
#10
Re: How to train empoyees to deal with external auditors?

I think employees should be aware of audit and auditors. the awareness of auditing procedure will support them during auditing
I can't agree more. I have found that the more a company has involved employees in audits the more comfortable they usually are. This enables them to relax and answer the questions asked without undue stress. :bonk:
 
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