In 9000 3.6.3 says:
defect is non-fulfilment of a requirement related to an intended or specified use
NOTE 2 The intended use as intended by the customer can be affected by the nature of the information, such as operating or maintenance instructions, provided by the supplier.
How to understand Note2?
Take examples:
1. a TV set has several functions, but with illegible instruction, so that the user cannot use some of its functions and think the TV is non-fulfilment of the requirements of the functions that the TV should have.
Is this applied to NOTE2?
or
2. The user is affected by TV instruction which says some functions that the TV actually does not have, and intends "the intended use (functions)".
Is this applied to NOTE2?
Give me your comments please!
Thanks
Jelly
defect is non-fulfilment of a requirement related to an intended or specified use
NOTE 2 The intended use as intended by the customer can be affected by the nature of the information, such as operating or maintenance instructions, provided by the supplier.
How to understand Note2?
Take examples:
1. a TV set has several functions, but with illegible instruction, so that the user cannot use some of its functions and think the TV is non-fulfilment of the requirements of the functions that the TV should have.
Is this applied to NOTE2?
or
2. The user is affected by TV instruction which says some functions that the TV actually does not have, and intends "the intended use (functions)".
Is this applied to NOTE2?
Give me your comments please!
Thanks
Jelly