How to understand the term 3.1.21 'Servicing' and the clause 5.7.1.2 'Servicing' of API Spec Q1?

[lanley liao]

Hi,everyone.We are a company from China and we encounted problems in API Spec Q1 Quality Managment System perfromed.They who came from peer consider that the 3.1.21 'Serving' and the clause 5.7.1.2 Serving,which meaning is on-site related service acitivity.but we don`t think this. We consider that they are service activity associated with the product installment and most of contents of on-site service activity is belong to the content of API Spec Q2.As far,We still fell confused.So, we don`t understand correctly the meaning of 3.1.21 'Serving' term and the clause 5.7.1.2 'Serving" of API Spec Q1. We would appreciated it if you would help me figure it out.

 

[John Broomfield]

What does your company do? How does it benefit its customers?

 

[lanley liao]

Hi,Our company is a manufacturer of downhole tools such as Packer,Screen,etc. and we maily provide some technical support of the product to customer.Because product installation,adjustment,and on-site installation is performed by customer.

 

[John Broomfield]

It seems that Maxwell Oil Tools is one of your global competitors: Services Maxwell Oil Tools: ERA (Extended Reach Architect)

...but you are ahead of them in seeking API certification.

Your technical support is a one of your services. That service is designed and delivered to ensure that it is timely and accurate.

In seeking API certification make sure you include tech support services in the scope of your management system.

 

[lanley liao]

You re right.Thank you so much!

 

[John Broomfield]

Include the upkeep of your company's website too, either as part of its marketing process or its tech support services..

 

[lanley liao]

Hi,John,Thank you so much! Could you help me interpreting the meaning of API Spec Q1 the term 3.1.21 'Serving' and the clause 5.7.1.2 'Serving'?

 

[John Broomfield]

Serving is the verb for delivering your services,

in your case your tech services which are designed to satisfy the needs of your customers.

I do not have the API Spec Q1 with me, so perhaps you could quote the parts of the clauses that are unclear to you?

 

[lanley liao]

Hi,John,Thank you so much again!

 

[Sidney Vianna]

The word is SERVICING, not serving. From https://mycommittees.api.org/standards/techinterp/mspecs/Shared Documents/Q1.pdf:

The term “applicable product specification” applies only to installation....in the phrase on-site installation when installation is required by applicable product specification. Clause 5.7.1.2a specifies servicing to include review and implementation of the organization’s, customer-specific, product servicing, and other servicing requirements. Therefore, servicing may be applicable as mandated by company procedure, contract or a third party, as well.