How to write a Quality Policy Statement

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harry

Trusted Information Resource
#6
A word of caution.

Quality policies should usually 'flow down' from a higher level policy such as corporate or business policy. It should complement and support that overall business policy and in more details and not something plucked out from the air or chosen from a list of samples.

For small organizations without a written business policy, check (& chat) with the business owners. It should become apparent when they talk about their plans and vision.
 

Colin

Quite Involved in Discussions
#7
As a consultant I have to admit that I often end up drafting the quality policy for clients and then getting the MD/CEO to modify it it - I know its not right but it gets things moving. :(

The best one I was involved in though was where I knew the MD quite well. I asked him, between visits, to start writing down all of the things he thought were important in his business. Of course, being an MD he started with money and profit and turnover etc. I just smiled and asked him to continue writing. Slowly but surely the list started to change into other topics.

I then collected his list, crafted it into a policy statement and made sure it addressed the clause of ISO 9001. I handed it back to him and he started to complain that certain things were in the wrong order with his policy - emphasis on his - he started to own it. :D
 
L

loza2844

#8
How do you meet all of the ISO 9001 requirements for a quality policy, but "keep it simple"? Management has given me this task.:lmao:
Any ideas from the gurus?
 

Stijloor

Leader
Super Moderator
#9
How do you meet all of the ISO 9001 requirements for a quality policy, but "keep it simple"? Management has given me this task.:lmao:
Any ideas from the gurus?
Welcome to The Cove Forums! :bigwave: :bigwave:

Scroll up and/or down. There are links in the various posts above and at the bottom of this page.

Some clicking and looking required...;)

Stijloor.
 
G

gavinjordan

#10
Hi,

I'm a new poster here, so here goes....
I think the most important thing for a meaningful quality policy is to make sure it builds on exisitng company objectives, values, vsison etc. It has to be fully integrated. I also think that very clear quality objectives tied closely to KPIs or other pre-existing indicators are important, otherwise it becomes a meaningless document. This is (IMHO) much more important than writing the 'ISO statements' making it easier for an auditor to tick it off....

Thanks,

Gavin
 
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