Hyundai Customer Specific Requirements

LUV-d-4UM

Quite Involved in Discussions
#1
Hello,
We are having a TS16949 recertification next month. Where can I get Hyundai Customer Specific requirements? That will be one of the favorite auditor question. Thank you.
 
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Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#2
If you are currently supplying Hyundai, your Supplier Quality representative should be able to get it for you, and/or Hyundai should have a 'portal' for CSR and related documents that as a supplier you should be able to access.

My question to you (which any auditor will ask) is: If you are currently supplying Hyundai, how do you know you are you meeting their Customer Specific Requirements if you do not have a current copy of their Customer Specific Requirements document?
 
R

rewalv

#3
Hello,
We are having a TS16949 recertification next month. Where can I get Hyundai Customer Specific requirements? That will be one of the favorite auditor question. Thank you.
You can e-mail your customer asking for customer specific requirement. Response to your e-mail can be a part of evidence if your customer tells you their is no specific requirement. But if customer states they have customer specific requirements then get details and then you will have to map CSR.
 
R

ram4302

#5
We have to prepare CSR matrix by addressing all our customer requirements.We need to use this matrix during internal audit
 
J

jasonb067

#6
Did you get the Hyundai CSR?

I have supplied for a few years now and have not seen any standard document which spells out their requirements.


As far as the question, how I do know I am meeting the CSR if I do not have them. I know that they have a few forms which are standard. Can not show you a document which describes those, just know to use them from coaching from the Hyundai team.
 

Chennaiite

Never-say-die
Trusted Information Resource
#7
For that matter, why do we have to bother about some requirements that are neither specified in Request for Quotation (RFQ) nor in any of the agreements signed.
 

LUV-d-4UM

Quite Involved in Discussions
#8
Marc Thank you for your feedback. We read Hyundai specific requirements in the Sales Order and in the BOL. We tell the auditor that Hyundai specific requirements are in RFQ and already set up in the sales order.
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#9
OK - Many companies have Supplier Quality Manuals (Honda used to and I assume still does, for example) which they expected suppliers to follow. Their Supplier Quality Manual contained all the general requirements and many specific requirements. I have no idea if Hyundai has such a manual.
 

LUV-d-4UM

Quite Involved in Discussions
#10
Another follow-up reply to thank you for all the resources available for me to guide my company in passing the ISO-TS16949 recertification audit - with ZERO nonconformance. The audit lasted 5 gruelling days.
 
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