Appropos of absolutely nothing:
My personal opinion is that any customer that demanded I PAY for a special form to answer its complaint would soon be an ex-customer.
I have seen this mentality of "screw the supplier" in a lot of big corporations. One of the most egregious was General Electric that wanted bidders to pay $100 non-refundable fee for a bid package and then pay an additional fee (plus travel, food, and lodging) to attend an auction to bid in open outcry against other suppliers.
Honest folks, take heed to the many lessons in the Cove and protect yourself up front in the Contract Review stage. Think of it the same way professional prostitutes do: negotiate ALL the services and the price up front, because once the service is rendered, buyer remorse sets in and the buyer is not about to pay more for something he already got. If you deal with GM, get the buyer to supply ALL the possible forms for free if possible; if not, pad the price of the product to cover the cost of the forms. In either regard, you need to know what your downside risk is going to be versus your upside profit.