SBS - The best value in QMS software

IATF 16949 - Audit of Remote Location/Support Site and IT

#1
In the last years, I already had 3 external audits for IT support as remote location service.
Despite the good results, with excelents comments from the auditor and without non-conformities, I have to say, i hate this IATF audit
From all the work that needs to do be prepared, to the 2 hours audit session, its a waste of time, doesn´t bring any added value to an IT customer support
This kind of audit is so far away from the reality of what is a IT Service Management and customer support, that its so frustating
I haven´t found that many information about IATF and IT, or people to discuss it, so looking fordward to read some comments
 
Elsmar Forum Sponsor

AMIT BALLAL

Trusted Information Resource
#3
In the last years, I already had 3 external audits for IT support as remote location service.
Despite the good results, with excelents comments from the auditor and without non-conformities, I have to say, i hate this IATF audit
From all the work that needs to do be prepared, to the 2 hours audit session, its a waste of time, doesn´t bring any added value to an IT customer support
This kind of audit is so far away from the reality of what is a IT Service Management and customer support, that its so frustating
I haven´t found that many information about IATF and IT, or people to discuss it, so looking fordward to read some comments
Why you feel the audit is non-value added? Can you please share more information?

It the IT doesn't affect product quality &/or customer satisfaction, you can review whether it needs to be included in the scope. If not needed, IT process can be excluded from audits.
 
#4
Why you feel the audit is non-value added? Can you please share more information?

It the IT doesn't affect product quality &/or customer satisfaction, you can review whether it needs to be included in the scope. If not needed, IT process can be excluded from audits.
As no value because the focus is not related to product quality or customer satisfaction, instead we are flooded with questions and preparation for job description, skill Matrix, A Working instruction with the review date correctly, Human Resources onboarding document, with the proper file coding, PDCA text as to be crystal clear. This is not auditing, this is being very picky.IT is interconnected with everything on a business, so there has to be a more precise focus on what really matters and It can´t be all
 

Ninja

Looking for Reality
Staff member
Super Moderator
#5
Sounds like an issue/problem with your human auditor...not the system...
 
Thread starter Similar threads Forum Replies Date
J IATF 16949 Internal Audit question - Auditor's responsibility Internal Auditing 6
S IATF 16949 Internal Audit Example IATF 16949 - Automotive Quality Systems Standard 7
B Remote IATF 16949 audit preparation General Auditing Discussions 10
V Generic IATF 16949 Audit Checklist wanted IATF 16949 - Automotive Quality Systems Standard 3
D Postpone IATF 16949 audit due to COVID-19 IATF 16949 - Automotive Quality Systems Standard 41
J Does anyone have an excel IATF 16949 Internal Audit checklist I could use? IATF 16949 - Automotive Quality Systems Standard 7
V IATF 16949 9.2.2.1 Internal Audit Program - "Process Changes" IATF 16949 - Automotive Quality Systems Standard 11
QMMike IATF 16949 Audit Day Requirements IATF 16949 - Automotive Quality Systems Standard 4
Ashland78 IATF 16949 9.2.2.1 - How often do we have to audit entire IATF Manual IATF 16949 - Automotive Quality Systems Standard 4
Q IATF 16949 - Product audit - Must each product be audited? IATF 16949 - Automotive Quality Systems Standard 6
C Acquiring an IATF 16949 Certified Company - What happens at the next audit? IATF 16949 - Automotive Quality Systems Standard 4
PastorBee13 IATF 16949 Audit Nonconformance Responses per 5.1.1.2 - Format IATF 16949 - Automotive Quality Systems Standard 11
Ashland78 IATF 16949 Internal Audit Checklist Manufacturing and Related Processes 11
B IATF 16949 7.1.5.3.2 FAQ #7 Audit Finding - External Calibration Laboratory IATF 16949 - Automotive Quality Systems Standard 7
Coury Ferguson Report the CB... Certification Audit (IATF 16949) not to ISO 17021 Registrars and Notified Bodies 1
eule del ayre IATF 16949 / ISO 9001:2015 audit criteria IATF 16949 - Automotive Quality Systems Standard 17
F Information Technology in IATF 16949 audit scope IATF 16949 - Automotive Quality Systems Standard 12
A Man Days for IATF 16949 Audit IATF 16949 - Automotive Quality Systems Standard 5
S IATF 16949 Audit MSA IATF 16949 - Automotive Quality Systems Standard 10
W Product Audit - It must be a separate and distinct activity (IATF 16949) IATF 16949 - Automotive Quality Systems Standard 4
T Example wanted - Template for internal audit IATF 16949 IATF 16949 - Automotive Quality Systems Standard 1
L IATF 16949 Clause 9.2.2.2 Quality Management System Audit IATF 16949 - Automotive Quality Systems Standard 9
H Do you have to perform an full internal prior to IATF 16949 audit? IATF 16949 - Automotive Quality Systems Standard 21
D IATF 16949 surveillance audit frequency IATF 16949 - Automotive Quality Systems Standard 16
F IATF 16949:2016 transition audit - Internal Audit Closures IATF 16949 - Automotive Quality Systems Standard 13
H IATF 16949 Clause 9.2.2.2 Audit System / CSR IATF 16949 - Automotive Quality Systems Standard 1
A IATF 16949 - 9.2.2.1 Internal Audit Programme - looking for example IATF 16949 - Automotive Quality Systems Standard 5
S IATF 16949 - Manufacturing and Product Audit Approach IATF 16949 - Automotive Quality Systems Standard 19
M IATF 16949 - Multiple Locations - 3rd party audit scope IATF 16949 - Automotive Quality Systems Standard 1
B IATF 16949 Cl. 9.2.2.1 - Internal audit program - Types of evidence Internal Auditing 1
S Second Party Audit - GM IATF 16949 CSR September 2017 General Auditing Discussions 0
T Example System & Process Audit Check Sheet for IATF 16949 IATF 16949 - Automotive Quality Systems Standard 1
D Please share your IATF 16949 Internal Audit Plan and Schedule Internal Auditing 13
S Has anyone completed IATF 16949 Certification - Share your Audit Experience? IATF 16949 - Automotive Quality Systems Standard 2
M Who has had a Transition Audit from TS 16949 to IATF 16949 IATF 16949 - Automotive Quality Systems Standard 120
P IATF 16949 - Internal Audit Frequency Requirements Internal Auditing 2
Q IATF 16949 Strategy - Audit Team Requirement IATF 16949 - Automotive Quality Systems Standard 4
Q Rule 5.2h - Site Separation - Audit Manday Calculation (IATF 16949) IATF 16949 - Automotive Quality Systems Standard 17
Q Scheduling IATF 16949 Audits - Audit Man-Days IATF 16949 - Automotive Quality Systems Standard 9
M Calculating the IATF TS 16949 Recertification Audit Man Days - Clarification ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
tony s TS 16949 Internal Audit Trainer Traceability to IATF General Auditing Discussions 6
R IATF 16949 Certification for new site with transferred product--what is the impact with CSR and scorecards? IATF 16949 - Automotive Quality Systems Standard 0
B IATF 16949 Cert Expire- New certification body IATF 16949 - Automotive Quality Systems Standard 5
O Informational Ford Motor Company Customer Specific Requirements for IATF 16949:2016 - 08 Jan 2021 Customer and Company Specific Requirements 0
B Updated IATF 16949 - Will IATF 16949 get revised when ISO 9001:202X is released? IATF 16949 - Automotive Quality Systems Standard 4
O Release of Sanctioned Interpretations (SIs) related to Rules 5th Edition and Sanctioned Interpretations related to IATF 16949:2016 IATF 16949 - Automotive Quality Systems Standard 0
S Thoughts on managing ISO 9001, 13485, IATF 16949 and 17025 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 33
P IATF 16949 requirement - error-proofing in control plan IATF 16949 - Automotive Quality Systems Standard 3
R IATF 16949 - Outsourcing of internal audits Internal Auditing 10
eule del ayre Documented Information - Periodic Review of Documents? IATF 16949:2016 / ISO 9001:2015 IATF 16949 - Automotive Quality Systems Standard 34

Similar threads

Top Bottom