IATF 16949 Cl. 7.3.2 - Documented Process (Effectiveness & Efficiency)

Blaest

Involved In Discussions
#1
Clause 7.3.2 is about employee motivation and there is a requirement of a documented process. According to clause 9.3.2.1 input to management review shall include measures of process effectiveness and efficiency.

Effectiveness is evaluated by using a questionnaire where weak spots are identified, evalutated and actions set up.

Efficiency I have no clue how to evaluate.

How did you evaluate efficiency for this process?
Any inputs appreciated..!!
 
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Golfman25

Trusted Information Resource
#2
Clause 7.3.2 is about employee motivation and there is a requirement of a documented process. According to clause 9.3.2.1 input to management review shall include measures of process effectiveness and efficiency.

Effectiveness is evaluated by using a questionnaire where weak spots are identified, evalutated and actions set up.

Efficiency I have no clue how to evaluate.

How did you evaluate efficiency for this process?
Any inputs appreciated..!!
Dollars per smile? :)

Not really a "process" that lends itself to measurement this way. Good luck.
 

Stijloor

Staff member
Super Moderator
#3
Clause 7.3.2 is about employee motivation and there is a requirement of a documented process. According to clause 9.3.2.1 input to management review shall include measures of process effectiveness and efficiency.

Effectiveness is evaluated by using a questionnaire where weak spots are identified, evalutated and actions set up.

Efficiency I have no clue how to evaluate.

How did you evaluate efficiency for this process?
Any inputs appreciated..!!
Here's a simple explanation.

Effectiveness: The process meets its intended results; its doing what it was designed to do.

Efficiency: No waste of any kind.

This must be demonstrated with relevant data.
 

Blaest

Involved In Discussions
#4
Hi,

I do agree this is kind of odd,
I do agree about the definition,

However,

I have a 'shall' to adress - and I would like to have a value that would actually say something meaningfull about the process.

Would this be possible you think?
 

Golfman25

Trusted Information Resource
#5
So I would make it a sub process and put it into a larger process like training or something. Measure the larger process. If your called out on it in audit you can figure it out then. I would fire any auditor who does as there are so many more important issues. Good luck.
 

Sebastian

Trusted Information Resource
#6
One of crucial organizational processes.
1. Human resources turn over, willingness to manage (suggest, implement) organizational improvements.
2. Exceeding, keeping budget for motivating activities.
 
#7
On the last TS audit auditor recommended to improve our process of training. The question was: How we know that participants really understood training? Attendance list was for him not enough. From signature we don´t know if they understood subject of training... Do you use some testing or something else? I can not imagine testing for all training (changes in proces, etc...) Thank you for your proposals.
 

Golfman25

Trusted Information Resource
#8
On the last TS audit auditor recommended to improve our process of training. The question was: How we know that participants really understood training? Attendance list was for him not enough. From signature we don´t know if they understood subject of training... Do you use some testing or something else? I can not imagine testing for all training (changes in proces, etc...) Thank you for your proposals.
Yeah that's a killer. Most people go to work because they tire of tests in school. :). You can try observation and employee reviews in lieu of testing. Not as immediate, but probably more effective.
 
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