IATF audit - Root Cause Analysis results

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Ninja

Looking for Reality
Trusted Information Resource
#2
1. Determine root cause. (that is most likely what they are looking for)
2. Determine appropriate Corrective Action. (that may be what they're looking for)
2. Fix it so it can't happen again through your corrective action process and show them how you validated it. (that might be what they're looking for)

Bottom line...ask the person asking for stuff what (exactly) they are asking for...
 

qualprod

Trusted Information Resource
#4
We received nonconformance on the IATF audit, and we are working to on this NC. Does any one know what Root cause results are? How to get to those results?
Quality supervisor
In the last month I have been dealing with corrective actions, and have been requested to to use the 8D method.
Consider the possibility to use 8D, but what is more important is the focus "seeing" with several focus.
The root cause and escape point.
 

Ninja

Looking for Reality
Trusted Information Resource
#5
If it were me...I would tell them the root cause, and the corrective action (the things you should do to help your business anyway)...
then ask "Does that settle it?"

If they say "Yes", you're done. No need to offer up more work for yourself to do with 5-Why's and 8D's unless they demand them.
K.I.S.S. Don't make it complicated with this customer/CB just because other customers like it complicated.

The only important thing in this whole mix is that you identify what went wrong, why, and how to avoid it going wrong again.
Do that, only...in the most direct and simple way possible.
 

John Broomfield

Staff member
Super Moderator
#6
You and your colleagues should have looked for root causes in the system.

Blaming the employee, tool or a machine is not usually a root cause (ask why again).

Then describe how you removed the root causes from the system* so it now helps employees to get their work right the first time.

Back this up with your records and by showing the current situation.

* the system may include the customer, but be sure of this before citing something in their system as a root cause.
 
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