IATF Process Control Plans not including customer name

[Ashland78]

Ashland78,

Have a look at IATF 16949:2016, Annex A: Control Plan which lists the minimum elements. General data c) states "customer information (see customer requirements)" which circles back to 3.1 Terms and definitions and frankly the definition for "customer requirements" doesn't really help.

The fact that you have zero customer information on the Control Plan and you have to waste time trying to find who the customer is for any given part is ridiculous; it does not meet the requirements of the standard.

Thank you!! That is my thought exactly!! I waste so much time doing this. However, I have never seen something written up against an element lower than 4.0.

I think I should bring this up though...

Thanks

 

[Ashland78]

if there's OEM customer , there's 2 issues should be considered :
*if there's the customer specific requirements ; the relevant control plans & other relevant referenced documents " DWGs. , WI, FMEA,--etc.' should be referenced / identified by CSRs; as well as customer name /code /customer part # ,--
** many of OEM are conducting process audits for their suppliers ; it's conducted as suppliers development process ; hence the C plan & other evidences should be clear as referenced with customer name/code --accordingly , -- the internal audits checklists should be referenced also with relevant customer objective evidences
*** customers proprieties including information could be kept confidentially ; therefore if control plan is issued as general ; it should be indicted toward other separated customer references ; without disclosing the details of CSR in C plan

Thank you, I did reach out to one who did IATF Lead Auditor training and he said that there is not a clause in IATF but there may be in the CSR. I think everyone has a good point. I am going to look at GM CSR as they are our biggest customer.

 

[Enghabashy]

*All clauses above in C plan are clearly free from customers names but all references stated in C plans will lead to all customers info. ; covering CSR; any relevant external DWGs codes ;FMEA," if applicable" ,--etc.
** Regarding GM , Dec.-2022 ;https://www.iatfglobaloversight.org/wp/wp-content/uploads/2022/12/IATF-16949-GM-CSR-Jan-2023.pdf ;the scope of certification IATF 16949 :
***The certification scope must include both IATF 16949 and the accompanying IATF 16949 GM-Customer Specific Requirements,
**** for control plan as stated below also :
8.5.1.1 Control plan General Motors does not provide waivers to organizations for control plan approval because General Motors signatures on the Control Plan are not required. The organization shall provide measurement, test, and inspection data which demonstrates that control plan requirements, sample sizes, and frequencies are being met when requested. Sample sizes and frequencies shall be determined based on risk and occurrence of failure modes, and to ensure that the customer is adequately protected from receiving the product represented by the inspection/tests before the results of the inspection/tests are known.

 

[Johnny Quality]

Thank you!! That is my thought exactly!! I waste so much time doing this. However, I have never seen something written up against an element lower than 4.0.

I think I should bring this up though...

Thanks

Ashland78,

I have to retract my comment on it not meeting the requirements of IATF 16949:2016; Jim, Sebastian and Bev are correct that there is no requirement for having customer names.

However, your organization's processes, as it stands, has a weakness that you have identified. You are spending far more time that you'd like trying to find who the customer(s) is/are for a given part. Work with your organization and come up with an improvement, adding customer names to the control plan is one method.