OK we are AS9110, FAR 145 Repair Station, our order entry process is the inspector gathers info off of the customer P.O. such as P/N, S/N, P.O. #, Eng. S/N, and workscope and enters it into our system, which then generates all future paperwork regarding the Part. This entry has to be done by human interface which leaves us open for mistakes, in any of the info mentioned. Now our customer service rep. is supposed to also review the same P.O. to ensure this data is transcribed properly. We then have a sign off by an inspector who releases the part in to work after the customer approves the quote. This steps breaks down check Part, P.O. and company document to verify the correct P/N, sign and date. Check Part, P.O. and company document to verify the correct S/N, sign and date. This goes on for each human entered item. Then the final inspector does the same, and then one last step we have the shipper receiver be one last look and goes over all the paperwork before shipping. Major amounts of redundancy that is not working, we have explained the importance of having this info correct. We ship about 100-120 parts a month and we had been seeing about 5-6% incorrect entries. I implemented the sign for each item review step and we got it down to 0%, but after 3 months it?s starting to creep back up, as those who do the review are getting more complacent with process. Does anyone have any ideas that maybe you do in your shop that will help reduce these order entry issues on a consistent basis, something that cannot just be pencil whipped? It certainly doesn?t help that upper management will not address this poor behavior.