Identifying context for every process in an organization
- Thread starter armani
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Beware of CB Auditor made rules! ISO9001:2015 makes no requirements to identify the context of NOT only for organization but for every processes when auditing an organization.
During our stage 1 audit, we entertained the auditor with our Business Plan, or journey, SWOT, Interested parties and their requirements, QMS processes, risks, etc... They I watch the "Fireworks" fly with rules that are not even found in the standard. Good luck to you.
During our stage 1 audit, we entertained the auditor with our Business Plan, or journey, SWOT, Interested parties and their requirements, QMS processes, risks, etc... They I watch the "Fireworks" fly with rules that are not even found in the standard. Good luck to you.
You appear to have a negative attitude toward CB Auditors. May I ask you a question that really doesn't have any thing to do with this thread. Are you a Consultant by chance? 
As for the CB Auditor's interpretation, at times there are CB Auditors that may interpret something differently. Their job is to review, analyze, document results and any findings. It is up to the organization to challenge this during the closing meeting, show your facts, and they show you their facts. Come to a resolution with documented results. If no resolution is agreed upon then your responsibility is to elevate to the CB itself. Then they will determine who has the correct facts.
Just my take on this.
As for the CB Auditor's interpretation, at times there are CB Auditors that may interpret something differently. Their job is to review, analyze, document results and any findings. It is up to the organization to challenge this during the closing meeting, show your facts, and they show you their facts. Come to a resolution with documented results. If no resolution is agreed upon then your responsibility is to elevate to the CB itself. Then they will determine who has the correct facts.
Just my take on this.
As the Client of the audit it boils down to this; when the auditor or his organization seems to be making up the rules you must ask:
1) Show me within the standard were it is required
2) Show me within the ISO/TC 176 Approved Interpretations Against ISO 9001:2015 were it is required
3) Show me within the ISO/IAF ISO 9001 Auditing Practices Group documents were it is required.
[FONT="]If the auditor insists you simply thank him/her and ask who within his/her organization to address the audit finding appeal in accordance with ISO 17021-1 CB requirements. Draft your formal appeal and send it [FONT="]in[/FONT]. If they do not address your appeal, or appear to be incorrect, you then should go to ANAB and ask for a clarification.[/FONT]
1) Show me within the standard were it is required
2) Show me within the ISO/TC 176 Approved Interpretations Against ISO 9001:2015 were it is required
3) Show me within the ISO/IAF ISO 9001 Auditing Practices Group documents were it is required.
[FONT="]If the auditor insists you simply thank him/her and ask who within his/her organization to address the audit finding appeal in accordance with ISO 17021-1 CB requirements. Draft your formal appeal and send it [FONT="]in[/FONT]. If they do not address your appeal, or appear to be incorrect, you then should go to ANAB and ask for a clarification.[/FONT]
