Identifying Objectives & Targets for Quality Control

SheiLaJP

Involved In Discussions
#1
Hi guys,

I'm a Management Representative in a construction company and it's been 2 years since we implement our ISO 9001:2008 and we are trying to develop and improve our process and product performance through the implementation of Quality Management System. Now, we are trying to identify what objectives & targets do we need to implement for quality control process. As of today, we do not have quality objectives & targets for our product. Can anyone help me how to do this?


Thank you,

SheiLaJP
 
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Kronos147

Trusted Information Resource
#2
Talk to the process owners. Ask them how they measure their process. If they don't, show them the requirement in your system to do so.

If you tell them what their metrics are, or even worse, present them facts, that becomes your process and they will never take ownership.


Caddyshack reference:
Judge Smails: How did you shoot today, Ty?
Ty: Oh, I never keep score
Judge Smails: Then how do you measure yourself against other golfers?
Ty: By height!

:lmao:
 
K

krayworth

#3
Hi SheiLaJP,

I would recommend implementing quality systems based on the requirements of each one of your projects and consequently, of your clients. You might already be familiar, but there are products that test concrete and other construction projects based on ASTM standards and are often used during the inspection and testing phase of quality management. Some examples are the DFG Concrete Indicator and Pi indicators. Hope this helps!
 

dsanabria

Quite Involved in Discussions
#4
Hi guys,

I'm a Management Representative in a construction company and it's been 2 years since we implement our ISO 9001:2008 and we are trying to develop and improve our process and product performance through the implementation of Quality Management System. Now, we are trying to identify what objectives & targets do we need to implement for quality control process. As of today, we do not have quality objectives & targets for our product. Can anyone help me how to do this?


Thank you,

SheiLaJP
First - define Quality or let your customer define Quality.

Second - define OTD (on Time Delivery

Customer Satisfaction - You must define it .

These are minimum requirements of ISO 9001

after that - we can continue the conversation
 

DRAMMAN

Quite Involved in Discussions
#5
I would start by having th management team come to an agreement on what "quality" is in your business. What it means ot your customers. What it means to the management team. DSanabria has some good suggestions.

Then do some research. You are not the first construction company to implement a formal quality system. There should be plenty written on quality in construction. PMP reference material will also be a good place to research quality in construction.
 

harry

Super Moderator
#6
........Now, we are trying to identify what objectives & targets do we need to implement for quality control process. As of today, we do not have quality objectives & targets for our product. Can anyone help me how to do this? ..................
First, you have to understand that ISO 9001 is just a Quality Management SYSTEM. To complement it, there must be a product quality requirements document. It is commonly defined in your PQP (product quality plan which I know many don't have) the details of which are drawn from the clients requirements found in the contract documents and your own organizations internal requirements.
 

DRAMMAN

Quite Involved in Discussions
#7
Harry, I have never worked anywhere that made PQP's. Can you post up an example?

Sheila, What is your product?
 

harry

Super Moderator
#8
Harry, I have never worked anywhere that made PQP's. Can you post up an example?

Sheila, What is your product?
She's in the construction industry (see opening post). PQP's are common in this industry both at the bidding and the actual construction stage. We have a sample of a construction quality plan here but is more for the consulting team.

*PQP more commonly known as project quality plan.
 

DRAMMAN

Quite Involved in Discussions
#9
I saw she was in construction, but that is very general. What I was trying to get at is what do their customers pay for. Do they build buildings, pour concrete, rent equipment, etc. If we can have a little more information we can probably brainstorm some potential objectives & targets based on our collective experience.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#10
Who is the customer?

In what way is the customer served by this process?

How would one know if the process is, in fact serving the customer as expected?

Are there deadlines for activities?

Asking these questions can help identify performance targets.
 
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