If an individual requests my ISO 9001 QMS Documents, do I have to supply it?

K

kokonut

#1
Hello everybody.

I am interested to know If i have to supply my ISO9001;2008 Quality Management System to an individual if I'm requested by them or even to a supplier is it normal to supply it? Do organizations supply it to future stakeholders and interested individuals ?

Thanks in advance
 
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harry

Trusted Information Resource
#2
Re: If a individual requests my ISO 9001 QMS Documents, do I have to supply it?

  1. If it is your customer, by all means.
  2. If it isn't, be realistic. Ask yourself if it is of any benefit to your organization now and/or in future. If yes, why not. Also check if you need clearance from higher-ups.
  3. A word of caution. The QMS documents collectively consists of a manual, procedures and others. You only give the manual. The rest are confidential to your organization.
 
J

Jeff Frost

#4
Re: If a individual requests my ISO 9001 QMS Documents, do I have to supply it?

If the individual within your company needs the document to preform his or her job, will use it to produce the required product or receives the output from the process described then, yes you should supply the document.

If the supplier needs the document to product the product for you then yes you need to supply the document. You should however produce a specific specification or document that only states the requirements for the product to be procured and nothing more.

If your customer is requesting the document, then you are within your rights to decline their request. This is especially true if the document discloses proprietary information about the process or product. You can request a nondisclosure agreement prior to releasing the document but that may not prevent the customer from using the information and disclosing is to a new supplier.

I have worked for a number of companies that feel that their QMS documentation is proprietary to their business and they simply make the documents available for review to their customers during normal business hours at their facility. The customer is not allowed to take notes from the documents because of their proprietary nature. If the customer still requests a copy of the document then the company produces a specific document related to the product being purchased and the customer then required to sign off on the document.

Hope this helps,

Jeff
 

Randy

Super Moderator
#5
Re: If a individual requests my ISO 9001 QMS Documents, do I have to supply it?

Simple answer NOPE unless there is some underlying business continuation reason to do so

Then again, what do you mean by documents? Some of what you have is neither theirs or anyone elses stinkin' business.
 
D

Duke Okes

#6
Re: If a individual requests my ISO 9001 QMS Documents, do I have to supply it?

Uh, what does your document control (or record retention if that's the type of document you mean) procedure say???
 
J

JaneB

#7
Re: If a individual requests my ISO 9001 QMS Documents, do I have to supply it?

If it's someone outside your company, your call entirely.
There is zero - repeat, zero - requirement to supply it to anyone outside.
Some do this, some don't. Again, their call.

Inside? People have to have the info if they need it for their jobs.
 

al40

Quite Involved in Discussions
#8
Re: If a individual requests my ISO 9001 QMS Documents, do I have to supply it?

Hello everybody.

I am interested to know If i have to supply my ISO9001;2008 Quality Management System to an individual if I'm requested by them or even to a supplier is it normal to supply it? Do organizations supply it to future stakeholders and interested individuals ?

Thanks in advance
I would only if it's your customer, I have posted my QM on line for my customers to review. All other documents we treat as confidential and can be reviewed on site by any of our customers.

Best regards,

Al40
 
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