If You Could Change One Thing...

Mike S.

Happy to be Alive
Trusted Information Resource
Here's a little thought experiment that can apply to everyone here, in any business, and in any country. Let's say you had the power to immediately and permanently change one thing about how your company, or a key supplier, does business, what would it be?

I'm not looking for something that is broad in scope like "implement all of Deming's 14 points" or "follow every shall in ISO9001 without fail" but something more specific like "eliminate the practice of awarding business to suppliers based on price alone" or "hire more people instead of requiring everyone to work 60 hours a week".

It also has to be theoretically possible, not "read the minds of our customer/supplier when they visit to negotiate a contract".

So....what would it be?
 

ScottK

Not out of the crisis
Leader
Super Moderator
Speaking for about all of my past jobs - that every person in the organization from line worker to CEO receives training in Emotional Intelligence and that training is refreshed regularly and built into the company's strategic goals.
 

Jean_B

Trusted Information Resource
That managing and designing personnel asks and involves workers and support staff, especially regarding whether proposed changes can be made to work without compromising on effectiveness, safety and compliance; and then listens and takes it into account without care for plausible deniability.
 

Zero_yield

"You can observe a lot by just watching."
Whenever a large, annoying problem with the process that would require significant time and effort to fix, it goes on next year's budget. We determine whether we'll have the resources to fix the problem, and if we don't, part of the budgeting for next year is hiring / contracting enough people to make the fix.
 

Michael_M

Trusted Information Resource
This might be a violation as I don't think it 'could' ever actually happen, but I would like to see all individuals really embrace training and actually want to learn new things instead of training people and having them forget it 2 minutes later (ok, maybe not 2 minutes but....day(s) later).
 

Jeroki

Starting to get Involved
One of the goals from every company is CUSTOMER SATISFACTION. But what about our internal customer satisfaction??

Of course there are some minimum requirements each one should fullfil according to internal procedures and Jon description, but the customers which benefits and receives my outcomes... are they obtaining the expected outcome? Would want me to have a different scope? Are they receiving the visibility needed? Etc etc.

I feel sometimes people just fullfil their 100% defined tasks + manager direct tasks. But are we helping to our colleagues in the proper way? May they expect something else from my position? Are they having pains I could help them with? Is my work truly helping them?

I think there should be "internal customer satisfaction forms/surveys" etc (of course promoted by HHRR dept) to identify the weekness/strengths of both your position and your personal aptitudes, so it helps you to become a better professional and consequently making the company obtain a higher profit
 

Bev D

Heretical Statistician
Leader
Super Moderator
Kindness. Pure and simple. Too many execs only think about their income. They have no idea and don’t care about what their employees customers or anyone are going through. Be kind and take care of each other.
 
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