I'm losing Management Support - I'm losing everyone else's interest

D

Dan De Yarman

#1
I'm losing support from upper and middle management. I'm losing everyone else's interest who is on the implementation team. Does anyone have any suggestions on how to get people enthused again about QS-9000 T & E Supplement. This is the first time I've ever had to manage a project, so any help would be greatly appreciated.

Thank you in advance for your help.

Dan
 
Elsmar Forum Sponsor
L

Laura M

#2
With a March 2000 target you obviously need upper management support. In my previous
experience, I had our consultant "audit"
management responsibility - upper management.
I told him to treat us like a 3rd party audit. You may also want a pre-assessment with your registrar. Management needs to decide what to do. In my case, the consultant and the 3rd party auditor were kind enough to tell upper management that I knew what I was doing, understood the standard, and they needed to listen to me. Sometimes mgmt. thinks that since its "your project" you do everything, and that ain't the was it is with ISO/QS. My management was also told at preassessment that with 6 months left, we weren't going to make it. That challenge motivated alot of folks. I also scheduled a Management Review meeting - and pointed out the "majors" in our quality system- along with solutions. By the way, we made it - that was Nov. '96 and have had successful continuing assessments every 6 months. The company is 3000+ employees. I'm no longer with that company(my choice), but from what I here, they are still doing well- my audit team is still in tact and mgmt is still listening! Good luck

------------------
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#3
Don't despair - it's a difficult road but not impossible. However - realistically some efforts fail because of this.

A couple of things to bear in mind. One is that you can't keep everyone interested all the time. The flow goes in waves. Initially there is a 'high' of importance. As the project wears on, the wave typically goes lower and lower as people try to get their regular business done. As the registration nears - about 6 to 8 weks before the audit - things pick up again. Panic sets in about 2 to 3 weeks before the audit and the last week is often a combination of panic and fear.

So - we know there will be waves of emotion in the project. Are you in a trough?

You main concern should be whether deadlines are being met. If they're not, there is a problem (obviously).

At one client plant the folks did practically nothing for 6 weeks. They bored quickly,, I guess. I, as a consultant, could not 'tell' people what to do (I have no authority). I went to the plant manager and in so many words said the effort had stalled and told him there was no reason for me to come back again. He got every upper level manager in a meeting and laid down the law. Everything went well after that. I have also had clients where top management did not want to be involved and actually did very little. I have 'quit' a couple of clients because I know no one cared, there was nothing I could do to and I knew the failure would ultimately be blamed on the consultant (me).

I feel your pain, so to speak, but I have no specific suggestions other than to document ('special' project status report) the situation 'for your protection' and go to the highest person you can (your boss?) and inform him/her/them of the situation and give them a copy of the project status report. Then, get on with life.

I expect some of the others here will offer better advice - but these are a few things to think about.
 
L

Laura M

#4
Marc makes some great points. The project plan updates work well. Make sure you have a responsibility column. I don't know if you're having trouble implementing, or determining your procedures. Set up columns on your plan for both. If you have the luxury of a color printer - code your tasks red/yellow/green - for behind schedule/defined, not implemented/and complete. No one wants their department red! I also broke the standard down for departments with their specific responsibilities. Note: as Marc points out, some companies do fail because of your concern. Upper management, in my experience, supports it by making resources available, and saying "I support this" They will never say they don't support it.(unless they pull the plug altogether) But the employees working on it need to decide to get the work done. Celebrate a few successes...stay positive.
 
Thread starter Similar threads Forum Replies Date
J No Management Representative? Losing money ever since they became ISO 9001 certified ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 25
I Cannot Export multiple sections from Excel to PDF without losing pagination Excel .xls Spreadsheet Templates and Tools 23
N Losing your ISO Certification if you Lose Your AS9100 Certification ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
M Losing our Certification under 4th Edition Rules IATF 16949 - Automotive Quality Systems Standard 13
P Losing Accreditation - JAS-ANZ has changed the conditions of non-conformances ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
Marc Microsoft Losing Big To Apple On Campus After Work and Weekend Discussion Topics 18
Chennaiite Are 'Quality' Standard Certifications slowly losing their Credibility? IATF 16949 - Automotive Quality Systems Standard 35
J Floworks and Losing Links Quality Tools, Improvement and Analysis 1
Crusader Losing a friend / co-worker (some golf history here too) Coffee Break and Water Cooler Discussions 3
Marc Kilogram Reference Losing Weight General Measurement Device and Calibration Topics 21
J Why American Companies in the Automobile Arena are Losing Money? World News 26
T Losing faith in ability to succeed Career and Occupation Discussions 14
John Broomfield Informational Terms used in quality management Misc. Quality Assurance and Business Systems Related Topics 5
O ISO 13485 - Is management review required before stage 1? ISO 13485:2016 - Medical Device Quality Management Systems 2
G ISO 17025-2017 Management Review reporting items - Inputs ISO 17025 related Discussions 1
I Management review in conformity assessment standards - Certification Bodies Management Review Meetings and related Processes 6
Q User Requirement Specification for HR (Human Resource Management System) Manufacturing and Related Processes 1
N Device Labeling - Medtronic Ventilator Files (Risk Management documents) Coffee Break and Water Cooler Discussions 2
S Has anybody done IMS - Management Review Meeting ISO 14001:2015 Specific Discussions 7
T Management review meeting workflow ISO 13485:2016 - Medical Device Quality Management Systems 9
J Management Representative and PRRC (Person Responsible for Regulatory Compliance) ISO 13485:2016 - Medical Device Quality Management Systems 4
T How do you define your Hazards? <a Risk Management discussion> ISO 14971 - Medical Device Risk Management 10
T Ideas for developing a Supplier Quality Management System, non automotive ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
S Starting an ISO 41001:2018 Facility management system Other ISO and International Standards and European Regulations 3
adir88 MDR requirement: Risk Management Plan for "each device" ISO 14971 - Medical Device Risk Management 5
Pmarszal External Standards and Regulations Management Process Document Control Systems, Procedures, Forms and Templates 10
V Gage Management and Gage R&R Software General Measurement Device and Calibration Topics 1
Q Asset / Tooling Management - Two Questions Manufacturing and Related Processes 3
M What are the standards for malls management? ISO 14001:2015 Specific Discussions 1
C Experience with Agile PLM (Product Lifecycle Management Software) software from Oracle? Document Control Systems, Procedures, Forms and Templates 3
K A proposal for the model Quality Management - I need help for the project ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M MDR requires the NB to perform "tests in order to check that the quality management system" EU Medical Device Regulations 3
B Record Management - Does the QMS need to control templates of records? Records and Data - Quality, Legal and Other Evidence 17
Casana ISO 9001 - 9.3.1 Management Review - Attendees in a flat organization Management Review Meetings and related Processes 6
C Management Review Agenda Management Review Meetings and related Processes 20
Gamula Product-Lifecycle-Management Experience Medical Information Technology, Medical Software and Health Informatics 9
F Management of Software version while NB reviews Technical file CE Marking (Conformité Européene) / CB Scheme 7
D Risk Analysis & Technical File - What detail goes in the Risk Management Report ISO 14971 - Medical Device Risk Management 5
C QMS Document Management Software Recommendations Quality Assurance and Compliance Software Tools and Solutions 15
6 Management of SDS and Hazardous Material Occupational Health & Safety Management Standards 2
Q Do Management Review records have to be on a controlled form? ISO 13485:2016 - Medical Device Quality Management Systems 30
C AS9100 Rev D 8.1.1 & APQP - Operational risk management process AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 0
Y Commanded life cycle management tool IEC 62304 - Medical Device Software Life Cycle Processes 1
V IS/ISO/IEC 17025:2017 Clause 7, sub clause 7.11 Control of data and information management ISO 17025 related Discussions 1
B Corrective and Preventive Action (CAPA) A Key Process of the Quality Management System Dec 17... Training - Internal, External, Online and Distance Learning 0
B ATP 5-19 "Risk Management" Misc. Quality Assurance and Business Systems Related Topics 2
A Supplier Quality Standard vs Senior Management Direction Supplier Quality Assurance and other Supplier Issues 2
G AS9100-8.1.2 Configuration Management AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 6
N Risk Management besides mandated FDA requirements 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
U Change Management vs Change Control? Design and Development of Products and Processes 4
Similar threads


















































Top Bottom