B
So, I'm trying to write detailed customer service work instructions, as instructed by my boss, for the following medium:
- Telephone
- Email, letter
- Walk-In or face-to-face
For example, telephone….
1. Picks-up phone or answers calls not more than the third ring.
2. Keep automated voice messaging system on during breaks (e.g. lunch, after office hours etc)
3. Utilizes a script for answering the phone
4. Takes down the customer's name, contact numbers, requests, inquiries, or complaints.
.
.
.
And so on
How did I do/doing so far?
Please help me in coming out with an idea.
Thanks for any help Cover's.
- Telephone
- Email, letter
- Walk-In or face-to-face
For example, telephone….
1. Picks-up phone or answers calls not more than the third ring.
2. Keep automated voice messaging system on during breaks (e.g. lunch, after office hours etc)
3. Utilizes a script for answering the phone
4. Takes down the customer's name, contact numbers, requests, inquiries, or complaints.
.
.
.
And so on
How did I do/doing so far?
Please help me in coming out with an idea.
Thanks for any help Cover's.