Putting together the action plan for these improvement initiatives should not be too difficult as everyone has provided so much insightful advice. Way to go, Covers!
I'm assuming, JJ, that you've been with this company but in a different position prior to the promotion (what an awesome Christmas gift!). If not, I will pass on words from my boss that he said to me yesterday during my performance appraisal.
"It's all about having good support and you've really helped me adjust to my role." Hopefully, you've got a great team to work with, JJ.
"It took me my first year just to understand what the heck was going on here." If you're new to the company, JJ, or really in a position that is different from what you had before, it may take you some time before improvements will be seen. Hopefully you and management understand this.
Best of luck.
