Implementing ISO 9001:2008 - Where to Start?

S

Shiken

#1
Hi

I've recently been given the responsibility of getting our company ISO accredited. We're a medium sized company operating now for 8 years.
We aren't only involved in one activity and do various things (all over the place!)

I have no idea where to start with this ISO project and would appreciate some insight from anyone!

Kind regards

Shirner
 
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Stijloor

Staff member
Super Moderator
#2
Re: Iso 9001:2008

Hi

I've recently been given the responsibility of getting our company ISO accredited. We're a medium sized company operating now for 8 years.
We aren't only involved in one activity and do various things (all over the place!)

I have no idea where to start with this ISO project and would appreciate some insight from anyone!

Kind regards

Shirner
Hello Shirner! Welcome to The Cove Forums. :bigwave: :bigwave:

Some "assembly" is required at these forums, so the best way to get informed is to look at these various threads.

If you have specific questions as a result of your search, please post them here.

Hope this helps to get started.

Stijloor.
 

harry

Super Moderator
#3
Re: Iso 9001:2008

Welcome,

1. Get a copy of the standard - 2008 version! to read and familiarize yourself.
2. Get a good book to read. See: Does anyone know good reference book for ISO 9001? or ISO 9001 in Plain English by Craig Cochran - NEW BOOK (you get a free pdf download for this)
3. Search for related materials - presentations etc from the files attachment list (thin green bar at the top left hand corner of every page) Use a 'keyword' to search. This is what you get by using 'iso 9001' as keyword.
4. Next, go for for some external training
 

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#4
Re: Iso 9001:2008

As Stijloor has pointed out, this has been discussed before and there a lot of posts on this subject.

Here is a first step that you can start with; develop flow-charts of all of your processes from womb to tomb (beginning to end). Determine the interaction of each of the processes. Determine the critical processes that could cause a failure to reach your customer.

Identify each process like, for example: Process A-Purchasing, Process B-Receiving etc. This will get you started.

A couple of questions I need to ask:

Is your Company's Senior Management in full support of using the ISO9001:200x to improve the business?

Are they willing to provide all resources ($$$ and personnel) to make this happen?

Are they looking for a piece of paper to hang on the wall, or to really use what the standard can do to improve the business?

Will they continue to support it with the resources to continually maintain the Management System?

If the answers to any of these questions is NO, then don't even try, it will fail, in my opinion.

Hope this helps a little.
 
Last edited:
S

Shiken

#5
Re: Iso 9001:2008

Hi

Thanks for the information, all my answers to those questions is YES, senior management is more interested in continually delivering quality products and services, and becomins ISO accredited means we have a fool prove controlled system in place.

My first step would be two purchase the standard and the guide and ASQ has lots of good books to choose from.

I'll keep you posted on how things progress:)

Thanks again

Regards
 
D

Dragonfly

#6
Hi Shiken,

I'm in the same boat, though our company is not going for certification, just preparing in case any of our customers demands it in the future.

I have minimal experience w/ ISO that consists of being an internal auditor for three or four years, so that made it a bit, but not too much easier... When I got started I was really daunted and intimidated by the hugeness of the task!

I decided after some research that I needed a plan that would take small "bites" out of the ultimate goal and help keep me from getting overwhelmed. (also to keep me focused on task at hand)
I started with the Quality Policy Statement, then went on to write the quality policy manual. I taught myself how to do flowcharting in Word with the help of a template I found on the Microsoft website & made the appropriate level II flow charts.
I am currently working on the expected process maps, (nice template from here in the Cove - needed some adjustment to our needs but excellent framework) and installing a calibration system.

Have been at the project for about 2 months now and even when it is all in place, I am still going to have to schedule training... this is not a small undertaking, trust me!

I have done a LOT of online research on the subject, & purchased a couple books, but one of the best things I found as guidance is actually here in the Cove, "Quality Management System Implementation" http://elsmar.com/Imp/

Books I purchased are; "ISO 9000" by David Hoyle which is prooving to be helpful, and "ISO 900:2000 an Implementation Guide", by Praveen Gupta which in my opinion was a big waste of money for stuff that can be gotten online for free. (35 pages of "Gap Analysis" type of checklist, give me a break!)

Additionally I have asked for help on a couple occasions from people I know in my ASQ Section 810 and they are always willing to assist.

I don't feel as nervous about what I am doing now and have gained some confidence which is helping me forge onward.
My advise is - Read, read, read everything you can and make your plan from there.

Good luck to you! Ree
 
S

Shiken

#7
Thanks Ree!

I've looked at the link and some interesting new books at ASQ in conjuction with the new standard ISO9001:2008 released.

I'll be purchasing lots of reading material and I am on my way to identifiying our processed.

Our company delves in many parts of business - we have so many different areas that often dont relate to one another!

My goal is to create a QMS that umbrellas all the processes! At the moment I'm getting all staff to inform me of their current involvement in processes....a list of what exactly they do, then I'm planning to create flow diagrams from this and write a procedure for each part of the business, then amalgamate everything into one document that refrences all the other documents and explains the processes to comply with ISO....

Am I on the right track?

Ciao

Shirner
 
D

Dragonfly

#8
Thanks Ree!

I've looked at the link and some interesting new books at ASQ in conjuction with the new standard ISO9001:2008 released.

I'll be purchasing lots of reading material and I am on my way to identifiying our processed.

Our company delves in many parts of business - we have so many different areas that often dont relate to one another!

My goal is to create a QMS that umbrellas all the processes! At the moment I'm getting all staff to inform me of their current involvement in processes....a list of what exactly they do, then I'm planning to create flow diagrams from this and write a procedure for each part of the business, then amalgamate everything into one document that refrences all the other documents and explains the processes to comply with ISO....

Am I on the right track?

Ciao

Shirner


Sounds like you are on the right track... as I said, read everything you can and get tips from others that have done it successfully then make your plan! :agree1: Good luck! Ree
 
X

xavierFR

#10
Hello everyone,

I am feeling better when I read some similar newishes, involved to implement a QMS in an environment not so encouraging. Hello Peace

As many ones, I know the basics, interests of such improvement projects being always considered as a general engineering culture.

But since the beginning of January, I've been hired to implement a QMS in a concrete formwork company (I remember ve seen someone in this position too, interesting). They work well, very hard, motived (for a long time ago, I hadn't seen people working more than 50h/week on average... I come from France :D)

Anyway, come to the heart of my post.

I will be ready to develop the company environment but first the hot potatoe.

This is my strategy :

1) buy a ISO standard requirement. Certainly 9001 even we don't design, we manage lots of technical specifications, tenders and construction projects management.

X) Convince again all managers, repeating my role and goals

2) I will develop a very small database to classify quickly the different "QA" documents present into our network (everyone created their own form or checklist, full of differences, mistakes, complexes, not used documents)

Because I feel very depressed when I try to navigate into this system
and been lost among all these documents. feeling frustrated, lost, not efficient.

3) we could attach this one with the first point, buy a Good book as "ISO plain english" from by Craig Cochran, sounds accessible and pragmatic.

X) Convince again all managers, repeating my role and goals

4) Mapping the processes, breaking down on categories. I remolded too the company chart. It was pyramidal and we need a matricial to apply a good management making understand that, on sites, they are (Team leaders, workers) the heart of the business. We work for us, for them.

5) Analyse the existant documents, already classified and spread them by processes, remold them as best as I can.

6) i am exhausted

7) I let you breath and please feel free to give your opinion, feedback, cars and money are accepted too.:yes:

I wish you a good 2009, healthy, healthy... :magic:
 
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