Implementing ISO 9001 in a Training Centre

[MD]

Has anyone ogf you ever done it for a training centre?
The system seems to look strange. I can only support document flows and administration processes by procedures... I cant make a procedure on TEACHING...

 

[Marc]

You can't proceduralize teaching, but you design training programs (courses), don't you? It's all the same stuff.

There are a number of colleges and universities registered to ISO 9001. :thedeal:

 

[Randy]

The 1st thing that needs to be done is to identify the product.

An elementary school a couple of years ago did ISO 9001 and realized that the students were customers and the product was the educational system itself.

Made sense to me.

 

[MD]

Elementary

Customers = Students
Design = designing training programs

Thats clear.

Maybe any practical sugestions?
Experience?

 

[Randy]

About 30 years of designing and presenting training / instruction programs for everyone from high school drop-out to PhD's, military, civilian, rocket scientists, custodians, Grunts and Generals.

 

[Neelanshu Varma]

There are a number o fthing you can look at and may be have processes for:

• 
  
  Design of course material
  Identification of teaching aids
  Selection of faculty for the course
  Screening of students to ensure they have completed the prerequisite for a particular course
  Effectiveness of training; how well are the topics understood by the students
  feedback of the students with respect to faculty's performance, etc
  

Cheers