Implementing ISO 9001 in small Trading Company

L

Leoismyname

#1
HI,
Currently management plan to implement ISO 9001 on one of the group small subsidiary company on trading business.
What is the QC role in the system? In process and quality check is necessary?
Thanks.
 
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dsanabria

Quite Involved in Discussions
#2
HI,
Currently management plan to implement ISO 9001 on one of the group small subsidiary company on trading business.
What is the QC role in the system? In process and quality check is necessary?
Thanks.
First - do you a have a copy of the standard?
Second - Have you taken any courses relating to ISO/

The answer to those will help us provide better feedback.

Short answer - Monitoring and Measurements (Quality objectives).
 

Richard Regalado

Trusted Information Resource
#3
HI,
Currently management plan to implement ISO 9001 on one of the group small subsidiary company on trading business.
What is the QC role in the system? In process and quality check is necessary?
Thanks.

Welcome to the Cove Leo! Thanks for posting!

The role of quality control in your business is dependent on many factors. You need to analyse your processes and more important the requirements and expectations of your customers. I cannot say outright the you need in-process or any other quality check for that matter.

  • Are your products you are trading kept in stores for a long time? You may need regular checks of their expiration dates.
  • Are your clients requiring you to do inspection prior to delivery?
  • Are you delivering the products to the clients using your own vehicles? You need to check your delivery vehicles to ensure your good will reach the customer. If you are outsourcing, you need to check the outsourced provider.

Please provide more information Leo. Covers are excellent source of help and inspiration.

Cheers!

Richard
 

Johnson

Involved In Discussions
#4
HI,
Currently management plan to implement ISO 9001 on one of the group small subsidiary company on trading business.
What is the QC role in the system? In process and quality check is necessary?
Thanks.
THe QC (or QM or QM presentative) role is to:
- Plan and coordinate the set up of the system, quality manual, procedures,
- Organize the internal audit
- Help the top management to do manangement review
- Coordinate corrective and preventive actions
 

DannyK

Trusted Information Resource
#5
HI,
Currently management plan to implement ISO 9001 on one of the group small subsidiary company on trading business.
What is the QC role in the system? In process and quality check is necessary?
Thanks.
ISO 9001 is a quality management system standard. It is up to management to define the roles and responsibilities of the QC role in the system.
 

John Broomfield

Staff member
Super Moderator
#6
HI,
Currently management plan to implement ISO 9001 on one of the group small subsidiary company on trading business.
What is the QC role in the system? In process and quality check is necessary?
Thanks.
Leo,

Please do not assume that your trading company has no management system. Respecting that management system and making it better is the goal.

Start by deeply studying clause 4.1 of ISO 9001 and really understanding the interactions between your trading company's suppliers and customers what your trading company does to ensure each customer's requirements are understood and fulfilled.

Determine the processes operated, controlled and monitored to determine and fulfill customer requirements. Determine the criteria your subsidiary uses to select their suppliers so they are assured of quality (conformity to requirements).

As a result of analyzing each of these processes and their interactions, you may find your trading company already fulfills customer requirements without additional QC or process control. In which case do not add any but do document the procedures as necessary to ensure employees know who does what to fulfill the process success criteria (see 4.1c). Ensure the leaders are aware of their responsibility to continue to provide a management system that helps the employees (and suppliers) to understand and fulfill customer requirements.

For more information search the Cove for developing a process-based management system. Also search for SIPOC.

For ongoing quality assurance you need confidence that your trading company's management system will continue to result in outcomes that fulfill the requirements of customers and other stakeholders. For this you'll need to establish an internal audit programme with objectives set by top management and the process (governed by a documented procedure) and two carefully selected people trained to work part-time as auditors. Ask them to design their new audit process after they are trained.

Your new internal audit process should not replace the process monitoring already in place. Indeed it should sample the process monitoring to report on its effectiveness in correcting the process and its success criteria (see 4.1c) as necessary for the processes to be effective. The internal audit process also determines and reports conformity of the management system with the requirements specified in ISO 9001.

Another new process for your trading company's management system is solving costly problems as soon as they are predicted (by risk assessment or data analysis) or experienced as failures to fulfill requirements. Again you need to select people for training and process development who have the patience to determine the root causes instead of jumping to conclusions.

You should arrange for your company to provide its subsidiary with the support it needs. The costs may be shared with other parts of the company that need assurance of quality and the year by year reduction in the costs of poor quality.

Keep the questions coming here from yourgoodself and directly from the person you authorize to develop the management system.

John
 
L

Leoismyname

#7
Thanks all for the comment and advice.

Our company is doing trading business on steel related products (pipes, cut sheets, fittings, bars etc)

Our company trading process is simple and straightforward (Receiving goods->Delivery).

I will include In-process checking on the processes to include:
-verify incoming goods quantity / weight.
-Mill cert verification
-Incoming inspection on dimension (one data for each product, as we want to minimize the paper work, is it sufficient?)
 
#8
Thanks all for the comment and advice.

Our company is doing trading business on steel related products (pipes, cut sheets, fittings, bars etc)

Our company trading process is simple and straightforward (Receiving goods->Delivery).

I will include In-process checking on the processes to include:
-verify incoming goods quantity / weight.
-Mill cert verification
-Incoming inspection on dimension (one data for each product, as we want to minimize the paper work, is it sufficient?)
You keep material in storage? Any means of protection and verification of quantity and condition? Any specific conditions to prevent deterioration (not storing outside in weather?)
 

John Broomfield

Staff member
Super Moderator
#9
Thanks all for the comment and advice.

Our company is doing trading business on steel related products (pipes, cut sheets, fittings, bars etc)

Our company trading process is simple and straightforward (Receiving goods->Delivery).

I will include In-process checking on the processes to include:
-verify incoming goods quantity / weight.
-Mill cert verification
-Incoming inspection on dimension (one data for each product, as we want to minimize the paper work, is it sufficient?)
Leo,

Do not forget what your organization does to prevent receipt of nonconforming steel. Refer also to your supplier selection criteria and how you ensure suppliers provide conforming items only before doing business with them.

When analyzing your processes, with the person who knows how the process actually works, start with what is done to ensure the inputs are right and results of your processes need no or very little inspection.

Relying only on inspection of the outputs creates a lot of waste. But this may be your current reality until such waste puts your company out of business.

Prevention remains an ongoing improvement objective for your management system and its processes beyond conformity to ISO 9001.

John
 
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